Leader, Claims Operations

2 weeks ago

Sydney, New South Wales, Australia GIO (Suncorp Group) Full time $120,000 - $180,000 per year
  • Lead a high-performing team delivering customer-focused outcomes
  • 12-month max term contract opportunity
  • Sydney

About the Role

As a Leader, Claims Operations, you'll guide a diverse team to deliver efficient, effective, and high-quality outcomes across personal injury claims. You'll drive performance, foster innovation, and contribute to strategic goals while nurturing a culture of collaboration and continuous improvement.

What You'll Do

  • Lead and coach a team of Claims Support Officers, Injury Coders, and Technical Officers to achieve operational excellence.
  • Analyse performance data to identify trends and drive continuous improvement.
  • Ensure compliance with legislative requirements and manage operational risks effectively.
  • Promote a flexible, inclusive, and engaged team culture that embraces innovation and change.
  • Align team objectives with broader business strategy to maximise scale and impact.

What You'll Bring

  • Proven experience leading first-line teams, ideally within claims or insurance operations.
  • Strong analytical skills to interpret data and inform decision-making.
  • Ability to manage partnered teams and deliver outcomes through collaborative models.
  • Experience in operational improvement across systems and processes.
  • A flexible and adaptive approach to change, with a focus on coaching and development.

What You'll Enjoy

Access our award-winning Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.

  • Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually
  • Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus
  • Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
  • Discounts at 400+ retailers, insurance savings, gym memberships, and reduced super fees
  • Paid volunteer leave, donation matching, and unlimited emergency response leave
  • Performance-based bonuses and Suncorp shares for eligible employees
  • Diversity is celebrated through employee resource groups and inclusive policies for all families

Explore our full benefits:

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

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