Leader, Claims Operations

1 week ago

Sydney, New South Wales, Australia GIO (Suncorp Group) Full time $120,000 - $180,000 per year
  • Lead a high-performing team delivering customer-focused outcomes
  • 12-month max term contract opportunity
  • Sydney

About the Role

As a Leader, Claims Operations, you'll guide a diverse team to deliver efficient, effective, and high-quality outcomes across personal injury claims. You'll drive performance, foster innovation, and contribute to strategic goals while nurturing a culture of collaboration and continuous improvement.

What You'll Do

  • Lead and coach a team of Claims Support Officers, Injury Coders, and Technical Officers to achieve operational excellence.
  • Analyse performance data to identify trends and drive continuous improvement.
  • Ensure compliance with legislative requirements and manage operational risks effectively.
  • Promote a flexible, inclusive, and engaged team culture that embraces innovation and change.
  • Align team objectives with broader business strategy to maximise scale and impact.

What You'll Bring

  • Proven experience leading first-line teams, ideally within claims or insurance operations.
  • Strong analytical skills to interpret data and inform decision-making.
  • Ability to manage partnered teams and deliver outcomes through collaborative models.
  • Experience in operational improvement across systems and processes.
  • A flexible and adaptive approach to change, with a focus on coaching and development.

What You'll Enjoy

Access our award-winning Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.

  • Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually
  • Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus
  • Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
  • Discounts at 400+ retailers, insurance savings, gym memberships, and reduced super fees
  • Paid volunteer leave, donation matching, and unlimited emergency response leave
  • Performance-based bonuses and Suncorp shares for eligible employees
  • Diversity is celebrated through employee resource groups and inclusive policies for all families

Explore our full benefits:

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

  • Claims Team Leader

    1 week ago

    Sydney, New South Wales, Australia Guild Group Full time $120,000 - $180,000 per year

    Location:Sydney or MelbourneWays of Working: Hybrid - 2 days in office and 3 days from homeWho are we?Guild Insurance is Australia's leading provider of insurance solutions for allied healthcare professionals. For over 60 years, we've been providing exceptional products, services, and unparalleled customer experiences driven by a genuine care for our...

  • Technical Claims Leader

    1 week ago

    Sydney, New South Wales, Australia Marsh Full time $120,000 - $180,000 per year

    We are seeking a talented individual to join our Marsh team as a Technical Claims Leader. This role can be based anywhere in Australia. This is a hybrid role that has a requirement of working at least three days a week in the office.Technical Claims LeaderThe purpose of this role is to provide a high level of claims management services to clients and brokers...

  • Technical Claims Leader

    1 week ago

    Sydney, New South Wales, Australia Marsh McLennan Full time $120,000 - $180,000 per year

    Company:MarshDescription:We are seeking a talented individual to join our Marsh team as a Technical Claims Leader. This role can be based anywhere in Australia. This is a hybrid role that has a requirement of working at least three days a week in the office.Technical Claims LeaderThe purpose of this role is to provide a high level of claims management...

  • Technical Claims Leader

    3 weeks ago

    Sydney, New South Wales, Australia Marsh Full time

    Join to apply for the Technical Claims Leader role at MarshThe purpose of this role is to provide a high level of claims management services to clients and brokers through consulting, advisory, advocacy and negotiation. The role will work across Risk Managed, Corporate, Commercial and Affinity claims. The successful candidate will apply well developed...

  • Technical Claims Leader

    3 weeks ago

    Sydney, New South Wales, Australia Marsh Full time

    Join to apply for the Technical Claims Leader role at MarshThe purpose of this role is to provide a high level of claims management services to clients and brokers through consulting, advisory, advocacy and negotiation. The role will work across Risk Managed, Corporate, Commercial and Affinity claims. The successful candidate will apply well developed...

  • Claims Manager

    4 days ago

    Sydney, New South Wales, Australia Scentre Group (Owner of Westfield destinations in Aus and NZ) Full time $120,000 - $180,000 per year

    Your opportunityAt Scentre Group, our Risk Management team partners with the business to anticipate and manage risks, ensuring the long-term sustainability of our operations.AsClaims Manager (12-month Parental Leave Cover), you'll step into a key role where your expertise directly shapes how we manage and respond to liability claims. You'll have the...

  • Claims Executive

    1 week ago

    Sydney, New South Wales, Australia Marsh Full time $80,000 - $120,000 per year

    We are seeking a talented individual to join ourRisksmart Claims TeamatMarsh Australia. This role will be based inSydney office. This is a hybrid role that has a requirement of working at least three days a week in the office.As aClaims Executivein theRisksmart Claims Team, you are responsible for proactively managing a varied portfolio of strata and...

  • Claims Consultant

    2 weeks ago

    Sydney, New South Wales, Australia CHU Underwriting Agencies Pty Ltd Full time $90,000 - $120,000 per year

    So many reasons to CHUse CHU We're Australia's first and leading Strata Underwriting agency, with a commitment to leading the way in our industry, with a focus on Artificial Intelligence & Technology, Diversity & Inclusion and Environmental Sustainability. A career at CHU is a career of opporCHUnity. The opportunity to create, innovate and grow. When you...

  • Claims Executive

    1 week ago

    Sydney, New South Wales, Australia Marsh McLennan Full time $80,000 - $120,000 per year

    We are seeking a talented individual to join ourRisksmart Claims TeamatMarsh Australia. This role will be based inSydney office. This is a hybrid role that has a requirement of working at least three days a week in the office.As aClaims Executivein theRisksmart Claims Team, you are responsible for proactively managing a varied portfolio of strata and...

  • Claims Executive

    1 week ago

    Sydney, New South Wales, Australia Marsh McLennan Full time $75,000 - $85,000 per year

    We are seeking a talented individual to join our Risksmart Claims Team at Marsh Australia. This role will be based in Sydney office. This is a hybrid role that has a requirement of working at least three days a week in the office.As a Claims Executive in the Risksmart Claims Team, you are responsible for proactively managing a varied portfolio of strata and...