Customer Service Representative

19 hours ago

Burleigh Heads Queensland Australia Green Life Clinics Full time $40,000 - $60,000 per year

Green Life is one of the fastest growing clinic & dispensary groups in Australia. We've developed a healthcare service model that streamlines patient access to these medicines. Our Mission is to improve quality of life by simplifying access to plant based medicine. Our Vision is to see a world where plant based medicine is seamlessly integrated with mainstream medicine.

At Green Life we Value:

  • Accountability – We take ownership.
  • Collaboration – We help each other to succeed
  • Empathy – We care
  • Enjoyment – We have fun along the way
  • Integrity – We always do what's right.
  • Leadership – We all lead
  • Excellence – We are committed to excellence.
  • Innovation – We keep challenging the norm.

About the role

The Customer Service Representative role plays a pivotal role in supporting all services within the facility.

This role primarily involves making outbound calls to new patients who have booked online. In addition, you'll support a wide range of patient enquiries as part of the team's daily responsibilities. The role is fast paced and supports the facility 7 days a week

Tasks & responsibilities

A regular day will see you:

  • Answer, screen and appropriately prioritise all telephone calls and enquiries
  • Manage patient queries across both the clinic and the dispensary
  • Initiate calls from patients who have left messages and follow up on patients
  • Conduct new patient calls
  • Demonstrating eagerness to learn new skills and immerse yourself in the medical cannabis space
  • Manage administration tasks for the group

About you

Passionate employees are the key to our success. If you possess the following, then we would love to hear from you

  • Keen interest to learn more about Medicinal Cannabis (existing knowledge not essential)
  • Excellent customer service
  • Strong communication skills between all stakeholders
  • Dedicated work ethic
  • Ability to work well in a team and autonomously
  • Eye for detail and accuracy
  • Ability to work and make decisions under pressure
  • Able to work weekends

Benefits

  • 30% off all products and consultations
  • Performance bonus
  • Gift cards on your anniversary
  • Embracing a collaborative, focused, and driven culture that rewards high achievers
  • Joining an expanding global company during its exciting growth phase
  • Playing a pivotal role in shaping the future of the multibillion-dollar cannabis industry
  • Work from our new Burleigh Heads office.

If you think this sounds like the right fit, we would love to hear from you Click apply now.

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