Showroom Manager

Job Overview

The Showroom Manager is responsible for leading their location to achieve sales and customer

experience excellence. This role combines people leadership, sales coaching, operational

oversight, and customer engagement. As a key representative of Life Interiors, the Showroom

Manager drives showroom success by building a high-performing team, optimising processes,

and collaborating across departments to deliver strong commercial results and an inspiring

brand experience.

Key Responsibilities

Sales & Growth

• Lead the showroom to achieve revenue targets, IPT, quote conversion, and other sales

KPIs.

• Analyse sales data and implement strategies to lift team performance and results.

• Partner with Trade, Digital, and Marketing teams to maximise cross-channel sales

opportunities.

Leadership & Coaching

• Recruit, mentor, and develop a high-performing sales team.

• Deliver structured coaching in product knowledge, consultative sales, and customer

engagement.

• Build a culture of accountability, energy, and continuous improvement, celebrating

success along the way.

Customer Experience

• Ensure every customer receives a premium, design-led experience in line with the Life

Interiors brand.

• Oversee styling consultations, showroom presentation, and service recovery for

escalations.

• Drive initiatives that build customer loyalty and increase Google reviews.

Operational Excellence

• Manage scheduling, staffing, and resource planning to ensure optimal floor coverage

during core trading and campaign periods.

• Maintain stock integrity, visual merchandising standards, and compliance with SOPs

and safety protocols.

• Identify and implement process improvements to enhance efficiency and scalability.

Collaboration & Strategy

• Act as the primary point of contact for escalated sales and operational issues.

• Work closely with the Sales Manager and senior leadership on national initiatives,

campaigns, and promotions.

• Share showroom insights and contribute to broader sales strategy and process

development.

Skills & Experience

• 3+ years in showroom, retail, or consultative sales leadership.

• Proven ability to lead teams to exceed sales targets.

• Demonstrated coaching capability with measurable impact on sales performance.

• Strong commercial acumen with confidence in analysing KPIs and reporting.

• Experience with CRM/ERP systems (NetSuite preferred) and sales reporting tools.

• Excellent interpersonal, communication, and problem-solving skills.

• Passion for interiors and creating outstanding customer experiences.

Job Type: Full-time

Work Authorisation:

• Australia (Required)

Work Location: In person