Customer Service Representative

11 hours ago

Warragul, Victoria, Australia GMobility Full time $45,000 - $60,000 per year

About us

Established for over 15 years, GMobility stands as Southeast Victoria's leading provider of Assistive Technology Solutions. Our mission is to empower our customers with mobility and independence through our diverse range of products, including lift chairs, scooters, wheelchairs, electric beds, bathroom, and daily living aids.

Our team at GMobility works toward a shared goal every day –to provide solutions that effectively improve the quality of life of all those who come into contact with our business.

We are expanding our Customer Service Team We're now looking to add an additional full-time employee to join our hardworking, dedicated team of Customer Service Representatives.


About the role

We start every day off with a coffee and a team meeting to ensure we are ready to tackle the day ahead of us.

As a Customer Service Representative (CSR), you'll work across our three store locations: Warragul, Morwell, and Pakenham.

If you'd prefer to be based more permanently in either Morwell or Pakenham, just let us know - we're happy to discuss.

Our stores are open 9am to 5pm, Monday to Friday and we are offering a full time role at 37.5 hours per week.

This is abusy, dynamic role where flexibility and adaptability are key. You'll find yourself multitasking and switching gears - whether it's helping customers in person, taking phone calls, answering emails, or assisting with equipment trials. It's a fast-paced environment, but it's also deeply rewarding - especially when you see the direct impact of your efforts on our customers' lives.

Your responsibilities will include:

  • Providing in-store customer support and product guidance
  • Answering incoming phone enquiries
  • Responding to email queries
  • Restocking and maintaining the showroom
  • Creating and sending quotes, sometimes submitting jobs through digital portals
  • Supporting equipment trials alongside customers and occupational therapists

Perks & Benefits

  • Be part of a thriving industry that makes a tangible difference in people's lives
  • Work with a supportive team known for its quality service
  • Ongoing learning opportunities to build your knowledge
  • Contribute to a culture of genuine care and accomplishment within a small/medium business environment

What we're looking for

We're seeking someone who is:

  • Empathetic and solution-focused
  • A quick thinker with strong communication skills and attention to detail
  • Flexible, reliable, and eager to contribute as part of a team
  • Strong computer literacy and confidence in learning new systems

Experience

  • Minimum VCE level or equivalent
  • Minimum 2 years in a customer service or administrative role preferred
  • Experience in Allied Health or personal care is a plus

How to apply

Please submit your current resume and a brief cover letter outlining why you're a great fit for this role.

If shortlisted, we'll contact you by phone with a few questions before potentially scheduling an in-person interview.

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