Partnerships Coordinator

BetMakers Technology Group Ltd (ASX: BET) is the leading software development company for sports and racing solutions with a global footprint. With an ambitious vision and offices across the globe, BetMakers Technology Group is a technology and data partner for some of the world's most recognised and respected bookmakers and rights holders. We design and develop leading edge odds comparisons and intelligent betting platforms, as well as analytics and trading solutions.

As industry leaders, with our customers at front of mind, we pride ourselves on our passionate and innovative culture. If you're ready to take your career to new heights apply now

About the Role:

This role is ideal for someone who's passionate about joining a collaborative team environment and playing an integral role in providing quality service, support, and assistance to our key clients and internal teams. The Partnerships Coordinator will be a subject matter expert in our solutions and backend tools providing expertise to all clients.

What you'll love about BetMakers:

• You'll be part of a collaborative group that thrives on momentum, celebrates wins and supports each other to get things done.
• You will be rewarded with an attractive salary package, performance-based incentives and support to see you succeed and achieve your professional goals.
• We are more than a company; we are committed to promoting an inclusive, engaged and empowered workforce. 
• Flexible working arrangements with a hybrid working model.
• Join an excellent team culture, where we encourage growth and learning, ensuring open and transparent communication where having fun is a top priority.
• We offer a generous parental leave policy for both primary and secondary caregivers, available after six months of employment.
• Free access to our Employee Assistance Program (EAP), providing confidential support and resources for mental health, wellbeing and everyday life challenges.

Day-to-day: 

• Support the management of key client relationships to plan and execute on their partnerships, ensuring aligned purposes and objectives are in place to help deliver exceptional value
• Understand and become a subject matter expert on our back end platform tools
• Provide potential clients with in depth demos of BetMakers' solutions
• Provide quality service and administrative support to the Partnerships Manager APAC and the wider Commercial & Partnerships team
• Work closely with tech and product teams to solve customer pain points and deliver value for clients
• Provide Partnerships lifecycle support, through various streams, analysing trends and proactively communicating with clients and the business on a regular basis
• Act as point of contact to develop and streamline the onboarding process and experience of new clients
• Manage a portfolio of emerging value clients
• Maintain and manage accurate, up-to-date client partnership records
• Develop engagement and communication plans with partners, review on a regular basis
• Coordinating key client relationships for the business to leverage strategic growth opportunities
• Provide exceptional customer service and maintain relationships
• Drive efficiencies within the team through new and updated processes
• Coordinate and prepare regular reporting and insights
• Coordinating key client relationships for the business to leverage strategic growth opportunities.

To be successful in the role:

In this role, success comes from a willingness to learn, a hands-on approach to tasks, and a genuine commitment to building strong client relationships. It's demonstrated through proactively solving problems, becoming a trusted expert on our platform tools, and consistently delivering value to both clients and the business. Ideally you will have: 

• 3+ years experience providing high quality customer support
• Previous experience working in the wagering industry is preferred
• Excellent communication skills - both written and oral
• Strong interpersonal skills
• Ability to manage conflicting deadlines
• A sound ability to build effective relationships, both with internal and external stakeholders
• Demonstrated strong problem-solving mindset and skills  
• Proven technical problem solving and analytical skills
• Ability to work in a team environment as well as autonomously on individual tasks
• An interest in understanding new technologies and trends
• Strong analytical, proactive problem-solving and decision-making skills
• Demonstrate initiative and a proactive attitude and
• Must be available to work flexibly outside of regular business hours to accommodate the needs of international and domestic clients/stakeholders as required.

Sounds like you? Don't miss this opportunity, apply now

If you're self-motivated, innovative and thrive working in a fast-paced environment where no two days are the same, this could be the role for you Apply now by submitting your resume via the apply now link. 

To learn more about who we are and the work we do, please visit:

BetMakers Technology Group is an inclusive employer, committed to providing a safe workforce environment and encouraging applications from candidates of all backgrounds. We value people of all abilities and diversity of culture, faith, gender identity and sexual orientation. We welcome unique contributions and perspectives of all people to ensure our workforce is representative of the world we work with and live in.