Customer Support Officer

• Enjoy the variety of both fieldwork and customer engagement
• Continue using your hands on skills in a meaningful way
• 9-day fortnight
• Pakenham location
• $72, 472 $81,248 + super

Together, Different Future
As one of the fastest growing municipalities in Victoria, Cardinia Shire Council is a dynamic, progressive, and inclusive local council. Our success lies in working together, doing things differently and preparing for the future.

We're looking for people who dream big and want to be part of creating meaningful change in our community.

About The Opportunity
Are you someone who enjoys blending hands-on technical work with meaningful customer interactions? This is a unique opportunity to join our dynamic Operations Team, where you'll play a vital role in maintaining our road network while being a trusted point of contact for the community. If you're passionate about making a real impact, both on the ground and through exceptional service, this role offers the perfect balance of fieldwork, problem-solving, and people engagement.

You you will make impact by

• Responding to community requests with professionalism, empathy, and transparency
• Conducting on-site inspections and audits of unsealed roads and related infrastructure
• Understanding of the operation earth-moving equipment and providing expert guidance on its use
• Collaborating with internal teams and external stakeholders to resolve issues
• Supporting emergency response efforts to ensure public safety and asset protection

What You Will Bring

• Strong customer service skills
• Certificate III in Civil Construction/Road Transport or equivalent experience
• HR Driver's Licence and Construction Induction Card
• Experience or understanding of the operation of earth-moving equipment (e.g., Grader, Excavator, Backhoe)
• Ability to collect accurate field data including photos, measurements, and assessments
• Familiarity with road asset conditions and drainage systems
• A collaborative mindset and ability to work safely within OH&S guidelines

Ready to make a difference in your community while continuing to grow your technical and customer service skills? Apply now and be part of a team that values your expertise and your passion for helping others.

Why work with us

• Opportunities to work on innovative and impactful initiatives that make a real difference to the community.
• Professional development opportunities, including training and education programs, and leadership development initiatives.
• A commitment to sustainability and environmental stewardship, with initiatives to reduce the Council's carbon footprint and promote sustainable practices in the community.
• A focus on work-life balance, with programs and initiatives designed to support employees' physical and mental well-being.
• Discover these benefits and how we support and value our employees throughout their career journey.  Click here.

To apply

• Please complete the online application form, including uploading your resume and a brief cover letter demonstrating your suitability to the role.
• Applications close, 10th October 2025
• For further information regarding the role please contact Adam Reynard, Team Leader Civil Maintenance on or refer to the position description.

Cardinia Shire Council is an equal opportunity employer committed to an equitable, diverse, and socially inclusive work environment and a positive, barrier-free recruitment process. We welcome applicants from an Aboriginal and Torres Strait Islander heritage, people living with a disability, LGBTIQ+ and people from culturally diverse backgrounds to explore career opportunities with Cardinia Shire Council. If you have any support or access requirements, we encourage you to advise us at the time of application by contacting us on

All successful applicants will be required to undertake a National Police Check and pre-employment medicals. Certain positions may also require a Financial Background Check, Traffic Check or Working with Children Check.

You must have valid Australian Working Rights to be considered for this role.

Position Description