Phone Representative

Join Our Smile Squad – Full-Time Phones & Patient Enquiries Coordinator

Based at Smile Sensations Manuka | Monday–Friday, 9:00am – 5:00pm

Do you have excellent communication skills and a passion for helping people? Smile Sensations is looking for a dedicated Phones & Patient Enquiries Coordinator to be the first point of contact for our six dental practices across Canberra.

This is a full-time role (75 hours per fortnight), based at our Manuka branch, where you'll be focused on delivering a friendly, professional, and efficient service to every patient who calls.

About the Role:

• Full-time permanent position – 75 hours per fortnight
• Hours: Monday–Friday, 9:00am – 5:00pm (30 min lunch break)
• Be the first point of contact for all incoming calls across our 6 practices
• Provide information, manage bookings, and direct enquiries appropriately
• Work in a supportive office environment, dedicated to phones and patient care

Your Key Responsibilities:

• Answer incoming calls with warmth, professionalism, and efficiency
• Manage appointment bookings, cancellations, and rescheduling
• Provide clear, accurate information about services, fees, and policies
• Communicate effectively with patients and the wider team
• Maintain accurate records of calls and patient details in our system

We're Looking For Someone Who:

• Has excellent interpersonal skills and a clear, confident phone manner
• Possesses strong English language skills (spoken and written)
• Is professional, patient, and empathetic when dealing with enquiries
• Can multitask and stay calm under pressure in a busy call environment
• Has experience in reception, customer service, or call centre roles (preferred, but not essential)
• Is reliable, punctual, and enjoys working as part of a team

Why Join Smile Sensations?

• Be part of a supportive and friendly team culture
• Modern office environment, based in our Manuka branch
• Structured training provided to set you up for success
• Play a key role in ensuring our patients receive the best possible first impression and service

If you're someone who loves connecting with people and can bring professionalism and warmth to every call, we'd love to hear from you Apply today and help us keep our patients smiling — one phone call at a time.

Job Type: Full-time

Pay: $25.76 – $27.50 per hour

Expected hours: 37.5 per week

Benefits:

• Employee discount

Work Authorisation:

• Australia (Preferred)

Work Location: In person