Phone Representative

**Join Our Smile Squad - Full-Time Phones & Patient Enquiries Coordinator**
**Based at Smile Sensations Manuka | Monday-Friday, 9:00am - 5:00pm**

Do you have excellent communication skills and a passion for helping people? Smile Sensations is looking for a dedicated **Phones & Patient Enquiries Coordinator** to be the first point of contact for our six dental practices across Canberra.

This is a **full-time role (75 hours per fortnight)**, based at our Manuka branch, where you’ll be focused on delivering a friendly, professional, and efficient service to every patient who calls.

About the Role:

- **Full-time permanent position** - 75 hours per fortnight
- **Hours**: Monday-Friday, 9:00am - 5:00pm (30 min lunch break)
- Be the first point of contact for all incoming calls across our 6 practices
- Provide information, manage bookings, and direct enquiries appropriately
- Work in a supportive office environment, dedicated to phones and patient care

Your Key Responsibilities:

- Answer incoming calls with warmth, professionalism, and efficiency
- Manage appointment bookings, cancellations, and rescheduling
- Provide clear, accurate information about services, fees, and policies
- Communicate effectively with patients and the wider team
- Maintain accurate records of calls and patient details in our system

We’re Looking For Someone Who:

- Has **excellent interpersonal skills** and a clear, confident phone manner
- Possesses **strong English language skills** (spoken and written)
- Is professional, patient, and empathetic when dealing with enquiries
- Can multitask and stay calm under pressure in a busy call environment
- Has experience in reception, customer service, or call centre roles (preferred, but not essential)
- Is reliable, punctual, and enjoys working as part of a team

Why Join Smile Sensations?
- Be part of a supportive and friendly team culture
- Modern office environment, based in our Manuka branch
- Structured training provided to set you up for success
- Play a key role in ensuring our patients receive the best possible first impression and service

Pay: $25.76 - $27.50 per hour

Expected hours: 37.5 per week

**Benefits**:

- Employee discount

Work Authorisation:

- Australia (preferred)

Work Location: In person