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Carer Lived Experience Worker Level 2
2 weeks ago
Reference Number: 3715
Category: Mental Health
Department: Adult & Older Adult Services
Are you a current Austin Health employee?
If yes, please log in to the Austin Health careers website via 'Employee Login' using your network log in details to search, view and apply for all career opportunities available.
- Fantastic opportunity for a Lived and Living Experience Carer Peer Worker to join our HOPE program. Enjoy a range of staff benefits
Part time, permanent position (15.2 hours p/w)
Heidelberg location
Base salary + salary packaging + super + 5 weeks annual leave
Rotating 7-day roster, day/afternoon shifts
Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the North East of Melbourne and state-wide. We have a highly engaged, diverse and collaborative workforce that is unified by our purpose, which is to help people live healthy and fulfilled lives.
About the Mental Health Division
The division provides care and services through a comprehensive range of teams, to meet the needs of mental health consumers and carers throughout Victoria. All services work within a clinical framework that promotes recovery-oriented practice and supported decision making.
About HOPE
The Hospital Outreach Post-suicidal Engagement (HOPE) initiative provides tailored, holistic support to people post a suicide attempt, with the aim of supporting the person and their carers and families to identify and build the protective factors that reduce the risk of suicide and/or repeated intentional self-harm.
About the role
As a Lived and Living Experience Carer Peer Worker (LLEW) in our HOPE team you will work in collaboration with the clinical team to promote our clients' wellbeing, by providing one to one peer support to carers using personal lived experience to provide a model of hope and recovery, including direct and over the phone support.
A regular day will see you:
Intervene via an approach that provides empathetic and informed peer support to families, carers and supporters of people whose lives are impacted by mental health and/or substance use challenges, being mindful of the principles of purposeful disclosure.
Support carers to discover their own solutions and empowering them to take ownership of the journey.
Encouraging and facilitating referrals to internal and external services, family/carer/supporter support groups and education, and access to hardship funds, where appropriate.
Effective communication skills and the ability to engage with families, carers, and supporters in everyday, non-clinical language.
About you
You will be someone with excellent communication, interpersonal and collaboration skills, who takes a highly compassionate approach to their work.
You will bring with you:
Lived and/or living experience of supporting a loved one who is navigating the Victorian public mental health system due to emotional dysregulation, mental health and/or AoD challenges.
A sound understanding of mental health peer support principles and ability to use peer support to provide hope and recovery
Certificate IV in Mental Health Peer Work, Intentional Peer Support Training or equivalent or willingness to obtain same
An understanding of the Area Mental Health Service and principles and practices of DHHS Recovery-Oriented Practice in Mental Health
A current Victorian Driver's License and the ability to drive a work vehicle
Our benefits
Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including:
- Greater take-home pay through generous salary packaging, for living expenses, meals, and holiday accommodation.
- A suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive wellbeing program.
- Onsite childcare at Austin Hospital, easy access via public transport and car parking options.
- Mentoring and career development opportunities.
Work with us
We are committed to cultural safety and health equity for Aboriginal and/or Torres Strait Islander People. We celebrate, value, and include people of all backgrounds, genders, identities, cultures, bodies, and abilities. We welcome and support applications from talented people identifying as Aboriginal and/or Torres Strait Islander, people with disability, neurodiverse people, LGBTQIA+ and people of all ages and cultures.
If you feel this role is right for you, we encourage your early application. Even if you don't meet every single requirement, we encourage you to apply. What matters most is your passion, your drive and your willingness to learn and contribute. Applications will be reviewed as they are received, and interviews may take place prior to the closing date. This means we reserve the right to close a job ad prior to the advertised closing date.
All appointments are made subject to a satisfactory National Police Check and if required, a Working With Children Check. If you require any reasonable adjustments to the recruitment process, you are welcome to reach out to the hiring manager: Melinda Carlyle, Manager at
Interested in finding out more about this opportunity? Read the position description for further details.
Application closing date: 1 September 2025
