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Shift Leader

2 weeks ago

Caboolture, Queensland, Australia Guzman y Gomez Full time $40,000 - $60,000 per year
Job Description

We are seeking an enthusiastic and experienced Shift Leader to join our franchise team in Caboolture, Australia. As a Shift Leader, you will play a crucial role in ensuring smooth daily operations, maintaining high standards of customer service, and leading a team of dedicated staff members.

  • Oversee and coordinate daily shift operations, ensuring efficient service and high-quality standards
  • Lead, motivate, and support team members to achieve individual and collective goals
  • Manage staff schedules and allocate tasks effectively to optimise productivity
  • Ensure compliance with food safety regulations and company policies
  • Handle customer inquiries, feedback, and complaints professionally and efficiently
  • Monitor inventory levels and assist with stock management
  • Maintain a clean, organised, and safe work environment
  • Assist in training new team members and providing ongoing coaching to existing staff
  • Collaborate with management to implement new initiatives and improve operational processes
  • Prepare and submit accurate shift reports and other relevant documentation
Qualifications
  • Proven leadership or supervisory experience in a fast-paced environment, preferably in the food service or retail sector
  • Demonstrated track record of providing outstanding customer service
  • Food Safety Supervisor certificate (or willingness to obtain)
  • Responsible Service of Alcohol certification (or willingness to complete the course)
  • Strong communication and interpersonal skills with the ability to lead and motivate a team
  • Excellent problem-solving abilities and decision-making skills
  • Flexibility to work various shifts, including evenings and weekends
  • Basic computer literacy for managing schedules, reports, and other administrative tasks
  • Ability to work well under pressure and maintain a positive attitude in a fast-paced environment
  • Commitment to maintaining high standards of cleanliness and organisation