Cloud & Infrastructure Engineer - Microsoft Managed Services

About Quorum

Founded in 2004, Quorum is an award-winning team of industry-leading professionals who deliver world class solutions and services that provide businesses modern and secure Microsoft Cloud Solutions. We have a diverse set of skills and capabilities across Azure, Cyber Security, Modern Work and Managed Services that enables us to leverage leading cloud technologies to create transformational change for our clients.

We are proud to hold 3 Microsoft Solutions Partner designations across Infrastructure, Modern Work and Security, with 7 Specialisations. As the
winner of the
prestigious Microsoft ANZ 2024 Security Partner of the Year Award
, and as one of the very few MSSP's in the ANZ market accepted into the Microsoft Intelligent Security Association (MISA) we apply expert skills to help our clients access the best of Microsoft's suite of capabilities.

The Role

We have an opportunity for a Cloud & Infrastructure Engineer to join our Managed Services Practice at Quorum, based in Sydney, Brisbane,
OR
Melbourne.

As a Cloud & Infrastructure Engineer – Managed Services, you will focus on platform engineering across our managed customer environments. You'll be responsible for supporting and improving Microsoft cloud and infrastructure platforms, including proactive maintenance, audits, complex changes, and environment enhancements aligned to best practice.

The role involves close collaboration with Technical Consultants, Customer Success Managers, and the Service Desk to provide escalation support, maintain customer environments, and deliver high-quality outcomes. You will also contribute to mentoring and knowledge sharing within the Managed Services team, helping uplift capability and consistency across the practice.

What are we looking for

We're looking for an engineer with strong platform expertise, a proactive mindset, and a focus on delivering outstanding outcomes for our managed clients. You'll be comfortable working across a variety of customer environments, balancing platform projects, proactive maintenance, and escalations while ensuring environments remain secure, stable, and aligned to best practice.

Communication and customer focus are critical in this role. You'll be a clear and confident communicator, able to explain technical issues simply, handle escalations calmly, and build trusted relationships with both technical and non-technical stakeholders.

Success in this position also relies on being organised, detail-oriented, and capable of managing multiple priorities without losing sight of quality. You'll bring a professional, solution-focused approach, demonstrate curiosity and initiative, and actively seek opportunities to learn, share knowledge, and support the broader Managed Services team.

Role Requirements

Experience and Expertise

• Minimum 5 years' experience implementing and supporting ICT systems, hardware, and software within a Managed Services environment. Proven ability to manage multiple customer environments, deliver platform changes, and provide high-level escalation support for incidents.

Platform Engineering and Technical Proficiency
:

• Microsoft Azure
  – Backup and DR (Azure Backup, Azure Site Recovery Services), Compute (Virtual Servers, Azure Virtual Desktop), DevOps (Concepts, Bicep, Code Management), Networking (Azure Firewall, vNETs, Azure WAF), Management and Governance (Architecture, Cost Management, Resource Groups, Azure Update Management), Security (Defender for Cloud) and Storage (Disk Management, Azure NetApp, Storage Accounts).
• Microsoft 365
  – Exchange Online, Entra ID, Intune, Teams, Defender, Purview, SharePoint, Windows 365.
• On-premises infrastructure
  – Active Directory, Hybrid Exchange, SCCM, Hyper-V, VMware, physical infrastructure. Experience with Citrix, Ivanti Application Control, Ivanti 3rd Party Patching and Cloudflare DNS is highly regarded.

Operating Systems and Security

• Proficient with Windows 10/11 and Windows Server (2016 through to Hands-on capability across the Microsoft Defender suite, including Defender for Endpoint, Defender for Office 365, Defender for Cloud, Defender for Identity, Defender for Cloud Apps and Defender for External Attack Surface Management (EASM).

Backup Platforms

• Practical knowledge of Azure Backup, Veeam, Commvault, AvePoint and SkyKick.

Customer Support and Escalation
– Experience acting as a 2nd and 3rd level escalation point, supporting Service Desk teams and managing complex incidents with professionalism, whilst maintaining SLA performance and customer satisfaction.

Collaboration and Mentoring
– Comfortable working alongside Technical Consultants and Customer Success Managers while providing guidance to more junior engineers. Able to share lessons from complex environments and contribute to team capability uplift.

What's it like to work at Quorum

The customer service we're known for all begins with an excellent culture. Quorum is built from the ground up with people who are hired first and foremost for their culture fit, empowering individuals to become a part of a strong, collaborative team that works from shared values.

At Quorum, we believe in work/life balance and putting people first. We have built an inclusive team environment that celebrates freedom and flexibility, with an emphasis on providing opportunities for career progression, and exposure to cutting edge technologies.

We're a social bunch that love to stay connected by having regular team and company social events. This focus on company culture is backed by our commitment to achieving our Great Place To Work accreditation for the past five years, consistently being voted in the top 12 workplaces in Australia.

Quorum Benefits

At Quorum, we embrace a hybrid working lifestyle and provide a range of associated benefits:

We understand that a typical 9-5 work week doesn't suit everyone and offer a flexible model that supports true work/life balance. Our comprehensive 'Work From Anywhere' policy takes this flexibility to a whole new level; enabling Quorum employees the option to temporarily work overseas or interstate when required. We also cover the cost of your home internet and mobile, setting you up for success.

For those days in the office when you want to connect with the team in person, we want to make the experience as awesome as possible:

We are proud to have created a diverse and inclusive workplace where everyone can fully contribute their unique personality. We're committed to organising regular events and social gatherings to maintain our vibrant team culture, and we have a fully stocked kitchen with a range of food, drinks and snacks, a range of games and amusements (did someone say pool table?), and our awesome free weekly team lunches

The health, development and wellbeing of our team is a key focus at Quorum:

We provide a comprehensive range of associated benefits, like paid parental leave for primary and secondary caregivers, professional EAP counselling service, income and life insurance in the case of a personal accident at work, wellness program that offers partial reimbursement of health-related subscriptions (gym, yoga, etc), regular professional in-office massages, a huge range of paid professional training, certifications and development opportunities.

These are just some of the benefits that we offer the Quorum Crew. You can view the full list on our website:

Quorum Values

Our values are core to what we do

Karma
– At Quorum, we do what is right, always

Teamwork
– We are a team, and we are passionate about what we do

Consistent
– The right approach delivers the right outcome

Authenticity
– We make our commitments carefully and then do what we say we will

Culture
– Be happy and never stop learning