Microsoft Specialist

What success looks like in this role:

Provide leadership and subject matter expertise for Microsoft Messaging (Exchange Online/Hybrid/on-premises), with solid working knowledge across SharePoint Online, OneDrive, Teams and core Microsoft 365 services. Own the design and steady-state operation of reliable, secure messaging and collaboration services; guide governance and adoption; and collaborate with project and operations teams to deliver business outcomes.

Responsibilities and Accountabilities:
 

Messaging

• Oversee enterprise messaging services across Exchange Online, Hybrid and on-premises.
• Maintain reliable mail flow and platform health; drive security, compliance and recoverability.
• Plan and execute messaging improvements and migrations with minimal user impact.
   

Microsoft 365 Collaboration (SharePoint/OneDrive/Teams)

• Support SharePoint Online and OneDrive information management and access controls at a working level.
• Administer core Teams policies and collaborate on lifecycle and governance.
• Promote good practices that enable productivity and data protection.
   

Identity & Access (AD/Entra ID) – in support of Microsoft workloads

• Apply foundational hybrid identity, authentication and access controls to enable secure collaboration.
• Align client and policy configuration to support Outlook/Office/M365 applications.
   

Endpoint & SOE Enablement (Supporting)

• Coordinate with endpoint teams on Windows 11 SOE readiness, Intune/Autopilot deployment and update posture.
• Ensure dependable client experience for Outlook, Teams and Office applications.
   

Operations, Documentation & Service Management

• Produce concise operational documentation and contribute to knowledge sharing.
• Operate changes and incidents using ITIL practices; lead problem investigations for recurring issues.
   

Stakeholder, Vendor & Continuous Improvement

• Engage with stakeholders and vendors to validate designs and resolve complex issues.
• Identify opportunities to simplify processes, strengthen controls and improve user experience.

You will be successful in this role if you have:

Necessary Skills:
 

Messaging (Primary)

• Demonstrated experience with Exchange Online, Hybrid and on-premises in enterprise settings.
• Understanding of mail flow, platform operations and security/compliance fundamentals.
   

Microsoft 365 (Working to Mid-Level)

• SharePoint Online/OneDrive administration at a working to mid-level; core Teams administration.
• PowerShell for routine administration and reporting.
   

Enablement & Foundations

• Intune/Autopilot awareness; Windows 11 SOE concepts; basic MECM exposure beneficial.
• Identity management (AD/Entra ID), Conditional Access/MFA awareness; networking fundamentals relevant to M365.
   

Professional

• Clear communication, stakeholder engagement and documentation discipline.
• Ability to work independently and as part of a cross-functional team in a hybrid environment.

Certifications / Experience / Training (Preferred):

• 10+ years' experience in Microsoft Messaging across enterprise environments.
• MS-203 ideal; complementary Microsoft 365/Identity certifications beneficial.
• ITIL Foundation preferred.

Security Clearance

• NV1 (mandatory)

#LI-NV1

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