Member Services

Viva Leisure parent company to Club Lime one of Australia's leading fitness companies are looking for new Member Services team members to join our club on a casual basis in Ascot Vale

This is an exciting opportunity to deliver exceptional, personalised service and create a positive experience for our members. You'll play a key role in supporting club growth by maintaining strong member relationships and helping to attract new ones.

Your day-to day responsibilities will include assisting members with general enquiries, conducting club tours for potential new members, driving membership sales, and ensuring the club environment is clean, welcoming, and professionally presented at all times.

We are looking for someone with:

• Current First Aid and CPR certification (or willingness to obtain)
• Knowledge of and a passion for the Fitness Industry
• Experience in sales and customer service, ideally within the fitness or retail sectors

• Providing a professional and welcoming experience for all members, visitors, and new joiners, including conducting club tours and inductions
• Support membership growth by responding to enquiries, following up on leads, and following Viva's sales process to maximise conversions
• Engage with members on the gym floor, assist with general queries, and promote additional services like personal training and group fitness
• Handle administrative duties including phone calls, members feedback, system updates, and shift handovers, escalating issues when necessary
• Maintain a clean, safe, and well-presented club environment by performing regular cleaning, equipment checks, restocking supplies, reporting hazards and faults, and supporting operational and administrative tasks

As an employer of choice, viva prides itself on supporting you in the best way possible by providing a range of incentives that meet the everyday needs of our people. We offer a range of benefits to our employees such as Flexible Work Arrangements and great work-life balance for personal rejuvenation and well-being, Paid Parental Leave, Free fitness membership, Central locations with brand new facilities and ongoing learning and development opportunities. With countless career paths under one roof, the possibilities are endless.

Above all, viva is committed to fostering a diverse and inclusive culture where every background, perspective, gender, and identity is celebrated. We believe in empowering everyone to be themselves, knowing that it's when we embrace our differences that we perform at our best.

We make every opportunity last at viva and are looking to find members of the team to upskill and develop all with the aim to make viva the best place to work.

At Viva Leisure, our mission is simple: to connect health and wellness to as many people as possible through our awesome, affordable, and accessible facilities. Our vision is to be the number one in the industry, benefitting our members, shareholders, franchisees, communities, and employees alike.

As an Australian-owned and ASX-listed company, we offer a diverse range of health and fitness solutions, including big box health clubs, express gyms, high-intensity group training studios, pilates, yoga, aquatics, women's-only facilities, personal training, and more. Established in 2004, our key brands include Club Lime, hiit republic, Plus Fitness, GROUNDUP, and Rebalance. With over 300 facilities across Australia and internationally, including corporate-owned and franchised sites, we're proud to serve diverse communities.

In 2020, Viva Leisure acquired Chain Collective Group to expand our fitness franchise brand both domestically and internationally, establishing ourselves as a major franchisor in the Australian marketplace. In 2021, Chain Collective Group became the franchising wing of Viva Leisure, paving the way for the development and growth of multiple brands.

In 2024 Viva Leisure acquired a 25% equity stake in World Gym Australia. Alongside the equity stake, Viva also acquired three corporate-owned World Gym locations in Queensland - Stafford, Coomera and Underwood.

ACKNOWLEDGEMENT

Viva Leisure acknowledges and pays respect to the Traditional Custodians of Country throughout Australia. We are grateful for the opportunity to operate facilities on these lands and to contribute to the health and well-being of all communities we form part of.

As a company dedicated to promoting health and wellness, we are committed to fostering an inclusive environment within our facilities and workplaces that welcomes, respects and celebrates the rich cultural heritage of Indigenous peoples.