Sentinel Events Officer

About the role:

Sentinel Events Officer

The Sentinel Events Officer provides essential operational and administrative support to the Safety Review and System Learning Unit within Safer Care Victoria's Safety Branch. Reporting to the Manager, Sentinel Event and Safety Reviews, this role assists with the coordination, documentation, and logistical aspects of sentinel events.

The Officer supports the timely and efficient management of incident data, stakeholder communications, and review workflows to enable high-quality, system-focused investigations. By maintaining accurate records, facilitating information sharing, and supporting compliance with legislative and organisational standards, the role contributes to SCV's mission of enhancing patient safety and promoting system learning.

The Sentinel Events Officer provides oversight of daily operations of the Sentinel Events Portal, the sentinel events Outlook inbox, management of Power BI data reports, and providing sentinel events data to various levels of the organisation.

Working collaboratively with multidisciplinary teams, the Sentinel Events Officer helps foster a culture of transparency, continuous improvement, and just culture within the Victorian health system. The role also plays a vital part in supporting the operational effectiveness of sentinel event investigations and contributing to the development of tools and processes that underpin SCV's safety review functions.

To be successful in this role, you will be a high performing team member with strong analytical, written problem solving, project management and communication skills. You may offer specialist skills in either health systems, analytics, government processes, stakeholder consultation, policy design, or program implementation. You will work closely with team members and other partners to define problems, analyse

Review Support Officer

The Review Support Officer works within the Safety Reviews and System Learning Unit of the Safety Branch at Safer Care Victoria (SCV). This role plays a critical supporting function in the delivery of complex safety reviews by providing operational, analytical, and administrative assistance across all stages of the review process.

Reporting to the Manager, Sentinel Events and Safety Reviews, and working closely with Senior Review Officers, the Review Support Officer contributes to SCV's mission to improve care quality and reliability by helping to identify contributory factors to harm and supporting the translation of insights into system-wide safety improvements.

This role provides foundational support in the coordination, preparation, and delivery of safety reviews, ensuring they are conducted effectively and to a high standard. Responsibilities include assisting with data collection and analysis, supporting stakeholder engagement activities, preparing documentation and communications, maintaining project tracking tools, and contributing to the continuous improvement of SCV's review processes.

The Review Support Officer will work collaboratively with multidisciplinary teams across SCV and with external stakeholders, including health services and government agencies. They will demonstrate initiative, attention to detail, and strong organisational and communication skills to help ensure that reviews are thorough, timely, and aligned with SCV's values and strategic goals.

This role provides an excellent opportunity for a motivated individual with an interest in healthcare safety, human factors, or quality improvement to develop skills in systems thinking and incident review processes, while contributing meaningfully to the safety and quality of care in Victoria's health system.

To view further information about the roles including key contact details and the advertisement closing date please click on the position descriptions attached.

About us:

At the Victorian Department of Health we want a future where Victorians are the healthiest people in the world. A Victoria where our children and people thrive, our workplaces are productive and safe, and our communities are more connected.

We see it as our job to support Victorians to stay healthy and safe. And to deliver a world-class healthcare system that ensures every single Victorian can access safe, quality care that leads to better health outcomes for all.

What we offer:

• The opportunity to perform meaningful work, making direct contributions toward enabling Victorians to be the healthiest people in the world.
• A wide range of growth and development opportunities within the department and wider Victorian Public Service & Sector.
• A strong commitment to work-life balance, including a diverse array of flexible working arrangements.

How to apply:

Click Apply. Applications should include a resume and a cover letter also please nominate the role you wish to apply for or please specify both.

We are committed to developing and supporting a workforce that is well equipped and highly motivated to provide responsive and quality services to all Victorians. We continue to build an inclusive workplace that embraces diversity of backgrounds and differences to realise the potential of our employees for innovation and delivering services aimed at enhancing the lives of all Victorians. All roles can be worked flexibly and we encourage applications from Aboriginal people, people with disability, LGBTIQ+ and people from culturally diverse backgrounds. Please contact us if you require any adjustments to participate in the recruitment process at For more information on our commitment to inclusion and diversity see inclusion and diversity at the Department of Health.

If you have any queries in relation to recruitment processes at Health, or experience any issues in applying, please feel free to email Please note that unsolicited applications will not be replied to. If you have questions regarding the role specifically, we would advise you to reach out to the contact listed on the advertisement directly.

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