Guest Service Agent

7 days ago

Fortitude Valley, Queensland, Australia The Constance Hotel Full time $45,000 - $65,000 per year
  • Be part of our fun, supportive team
  • Casual role - Flexible shifts and hours
  • Competitive salary, excellent work conditions and employee discounts

The Constance is Brisbane's only street art Hotel. With 65 guest rooms, it offers unique and luxurious boutique experience for our guests. We are looking for a customer service star to join our Front Office team and support our guests throughout their stay.

About The Role
Our Guest Service Agents are responsible for.

  • Delivering exceptional guest experiences at every part of the journey including reservations, arrivals, departures and throughout their stay
  • Be an ambassador for the hotel, positively representing and promoting our boutique brand
  • Ensure a smooth check in and out process for our guests utilising the Hotel's PMS system
  • Answer and process reservation enquiries, make recommendations and upsell rooms according to availability
  • Coordinate with other departments
  • Answer and dispatch both incoming external and internal calls
  • Maintain sufficient knowledge of all room rates and available packages
  • Follow up on all guest requests and complaints
  • Be a key part of the guest experience, interacting wherever and whenever possible

About You
We are looking for someone who has;

  • a desire to genuinely help people
  • Front Office/reservation experience preferred but not essential, we are employing on attitude not just experience
  • the drive to deliver exceptional guest service and get a kick out of helping, problem-solving and being accountable for your workload
  • An acute eye for detail and exceptional interactive social skills
  • Ability to work under pressure in a varied, fast paced environment, by taking initiative and working collaboratively
  • Commitment with flexibility to work mornings, evenings, overnights, weekends and public holidays
  • A positive mindset and a can do attitude

About Us
The Constance Hotel:
Ideally situated in the heart of Fortitude Valley is Brisbane's only street art hotel, The Constance. This boutique hotel propels you into a realm of playful contrasts, where a sleek inner-city location fuses masterfully with an edgy design. Mixing striking artwork with suave finishes, The Constance features 65 boutique rooms, flexible meeting spaces, gym, and a rooftop bar.


Why work for Lancemore Hotels?
A pioneer in boutique hotels and conference facilities since 1986, Lancemore Hotels is an Australian leading lifestyle brand renowned for curated places, understated luxury, and a welcoming signature touch.

  • We strive on constantly growing and seeking approaches to be better in everything.
  • You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results.

Please Note: Only applicants with valid working rights in Australia

If you are a talented, passionate and performance driven individual wanting to enjoy your career within an established Boutique Hotel brand and supportive team, then...

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Our Values
Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth

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