Guest Services Manager

2 weeks ago

Fortitude Valley, Queensland, Australia The Constance Hotel Full time $104,000 - $130,878 per year
  • Competitive salary and exclusive staff discounts
  • A great opportunity for an experienced Front Office professional who is ready for the next challenge
  • Join a dynamic, growing company with great career opportunities
  • FREE U Day - get the day off on your Birthday*

The Constance Hotel is seeking an enthusiastic
Guest Services Manager.
If you enjoy connecting with people, this is the role for you In addition to Front Office duties, this role will drive and implement the guest experiences throughout the hotel.

About The Role

  • Deliver exceptional guest experiences at every part of the journey including reservations, arrivals, departures and throughout their stay
  • Be an ambassador for the Hotel, positively representing and promoting our boutique brand over the phone, by email and in person
  • Make recommendations on the Hotel and local area
  • Respond to guest feedback, concerns or complaints from guests appropriately and follow up/report as required

About You

  • Success in a similar role and exposure to Hotel Front Office reception and reservations work is essential
  • Deliver exceptional guest service and get a kick out of helping, problem-solving and being accountable for your workload
  • An acute eye for detail and exceptional administrative skills and able to pick up systems
  • Ability to work under pressure in a varied, fast paced environment, by taking initiative and working collaboratively
  • Commitment with flexibility to work mornings, evenings, overnights, weekends and public holidays
  • Positive mindset and a can do attitude

About Us
The Constance Hotel
Brisbane's only street art Hotel has partnered with some of Australia's most creative personalities to create a distinctly Brisbane vibe. The unique character of the building has been artfully restored and provides a charming foundation for this Brisbane CBD hotel, which is celebrated and upheld daily by the team members who work here.

Lancemore Hotel Group
Founded in 1986, The Lancemore Group is a leading Australian lifestyle brand and pioneer in Boutique Hotels and residential conference facilities.

  • Our Hotels offer boutique accommodation, conferences & meetings, weddings & events, wellness spas, critically acclaimed restaurants and an award winning wines.
  • We are expanding across Australia and are unique in being a family owned company that combines the head of a large operation with the heart of a family company.
  • You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results.

If you are a talented, passionate and performance driven individual wanting to enjoy your career within an established boutique hotel brand and supportive team, then...

Apply now
No Recruitment Agencies please

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