Manager Lender Coaching
2 days ago
About the Business
The Opportunity
More specifically, you will be required to:
- Coach and train lenders and managers to enhance knowledge, capability, and compliance, ensuring improved performance, reduced errors, and achievement of key business outcomes.
- Contribute to training design and content and implement training initiatives aligned with new projects and business strategies.
- Stay abreast of business changes and new CBA products, processes and systems
- Adheres to approved training and development programmes, to maintain compliant and uniform standards
- Oversee ongoing accreditation of Network Lending Staff and track online learning progress to ensure timely and successful completion.
- Coach/advise Line Managers on managing the sales pipeline to ensure the effective use of resources, effective actioning of leads and strategies to optimise lending outcomes
- Build relationships, contributing ideas and developing strategies with others to optimise lending opportunities for the customer and the Bank
- Assist Line Manager to ensure that team members comply with the Bank policies and procedures
- Demonstrated experience in the home lending environment
- Experience and commitment to driving excellence and quality outcomes in the lending environment
- Advanced knowledge of CBA home loan processes and systems
- Exceptional planning and time management skills
- Demonstrated Leadership experience
- Demonstrated Coaching experience
- Sound knowledge of the Group's sales and service methodology and processes
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