IT Service Desk Technician

2 weeks ago

Bayswater, Australia Energy Power Systems Full time $60,000 - $90,000 per year

Energy Power Systems Australia (EPSA) is the authorised supplier of Cat power systems in Australia, PNG, and the Solomon Islands. As a leading provider of sustainable energy solutions, EPSA provides new and used engines, generators, and hybrid energy systems for a broad range of industries. We also specialise in rental solutions for power generators, compressors, and temperature control systems. We are committed to providing our customers with the sustainable power they need. with leading the way for renewable energy with Cat Hybrid Energy Systems incorporating battery energy storage.

At Energy Power Systems Australia (EPSA), we keep the country moving. From powering major infrastructure projects to delivering reliable energy solutions for mining, construction, and industry—our rental fleet is ready for anything. Our IT team ensures our people stay connected and supported. We're now looking for a customer-focused IT Service Desk Specialist to join our Corporate Services team for a 12 months max term contract (with a view for permanency) and deliver exceptional support across the business, with a strong emphasis on servicing the West Coast. 

Why you'll love this role:

  • This role is based out of Bayswater

  • Work with leading Microsoft technologies and enterprise systems

  • Competitive salary

  • Supportive team culture with career development opportunities

  • This role is ideal for someone who thrives on building strong relationships with stakeholders, takes pride in delivering exceptional customer service, and brings a proactive, solutions-focused mindset to every challenge.

What you'll be doing (but not limited to):

  • Delivering outstanding customer service and technical support to EPSA employees

  • Troubleshooting and resolving issues across Microsoft platforms (Windows 11, Office 365, Active Directory, etc.)

  • Managing onboarding/offboarding processes and device lifecycle projects

  • Monitoring system performance and proactively identifying recurring issues

  • Collaborating with IT colleagues to implement updates, patches, and security measures

  • Ensuring all incidents and service requests are documented and resolved within SLA

  • Communicating clearly and empathetically with users of all technical levels

  • Owning issues through to resolution and being the IT advocate for users

  • Demonstrating genuine care and commitment to customer service and adding real value

What you'll bring:

  • 2+ years' experience in IT support or service desk roles

  • Strong customer service mindset with excellent communication and relationship-building ability

  • Proven expertise in Microsoft environments and remote desktop tools

  • Ability to work independently and take ownership of issues

  • ITIL Foundation certification (preferred)

  • Experience with SharePoint (advantageous)

Benefits at EPSA?

  • Centralised on boarding induction at our Mulgrave (VIC) head office

  • Birthday / Volunteer Leave

  • Retail discount program

  • Vehicle Novated lease option

  • Discounted CAT merchandise

  • Discounted Health Insurance

  • Paid Parental Leave

  • Generous team member referral scheme

  • Job-relevant education assistance including Cat University

  • Employee Recognition Program and Service Awards

  • Employee Assistance Program (EAP)

Ready to Power Up Your IT Career? 

If you're passionate about helping people and thrive in a fast-paced, service-oriented environment, apply now and let's talk

Apply now or reach out to our Talent Team to learn more

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