Field Service Technicians

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.
At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.
**Job posting end date**: 06/05/2025
Only those with full working rights in Australia need apply
Who we are?
Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise.
Our Global Organisation strives on positive change to our World by offering sustainable solutions for their Mining equipment. Our people are highly motivated, self-automated and driven.
Our culture
Our values of high ambition-always, customer in centre, getting it done together and being open and honest guide our everyday decisions and way of working. They are the guiding principles we expect everyone to act accordingly, and we believe that by living our values we will build a common, thriving culture.
Introduction to the Role
We are seeking a Field Service Technician to join our Field Service team. Focusing on Original Equipment Manufacturer (OEM) - Grinding Mills you will be responsible in playing a crucial part in performing and coordinating service activities relating to machines, spares and wears, and providing customers with technical services in conjunction with sales. In this position, you will report to the Field Service Manager. This role will allow opportunities to gain experience and training on the job.
**Team you belong to**:
You will join a team of high achieving Service Technicians dedicated to providing technical liaison services between customers, product divisions and sales personnel.
**What you’ll do**:
Provide hands-on mechanical service work in the field to Metso customers, this will include 70% travel time.
Perform technical evaluations and analyse equipment and machine component failures.
Promote products and services to customers
Supervise and oversee Field Service projects on customer sites
Prepare post site reports, time sheets and expenses after site visits
Support quotation work by providing scope of work, initial planning and costing information
Promote Technical Support value add and support Technical Support Teams
Support warranty process and Root Cause Analysis (RCA) where applicable
Identify equipment in the field at the customer site that is not in our installed base, trigger data basic data input into CRM
**Who you are**:
A Mechanical trade qualification
At least two years experience in the Mining industries
Ability to read and interpret hydraulic and mechanical schematics.
Basic rigging and dogging understanding desirable.
Basic computer literacy in MS Office - Word and Excel
Must have current motor vehicle license and passport.
Must be able to pass random medical and drug tests.
Excellent communication and interpersonal skills.
Ability to travel within short notice.
Experience in the usage of databases and MS Project.
What's in it for you
An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.
Wellbeing and safety - Benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services and engagement surveys.
Compensation and rewards - Global incentive program tied to business and performance targets, car benefits, and meal benefits.
Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.
Get in touch
How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people
Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will re