Onsite Support Engineer

1 week ago

Melbourne, Victoria, Australia Capgemini Full time $60,000 - $120,000 per year

Your Role

The Onsite support engineer will:

  • provide walk-up service center support at BOQ office during BOQ standard business hours, excluding public holidays. The engineer will take the support of the incumbent EUC Service Provider as appropriate
  • provide immediate access to walk-up end users for hardware and software support - Follow all documented procedures for resolution and escalation of incidents
  • Retain ownership of Customer issues until resolved, escalated or accepted by another individual
  • provide Authorized Users with required support for how-to questions and other IT-related questions
  • ensure the asset register is maintained and accurate at all times
  • provide reports including the number of interactions & the number of resolved interactions
  • treat every client like a VIP, strengthening the relationship as well as engaging users who otherwise might disengage from IT
  • Adhere to Service Level Agreement response and resolution time requirements
  • Ensure all unresolved issues are escalated via the appropriate escalations path in a timely manner
  • Comply with Customer and Capgemini change management policy and processes

Desktop/Laptop hardware & Software breakfix & refresh, File & printer services,

What You'll Love About Working Here

  • You will be a part of a diverse collective of free-thinkers, entrepreneurs and industry experts. You will love the exposure to the scale of transformation, the depth of expertise, and the opportunities for growth.
  • We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people.
  • At the heart of our mission is your career growth. You will have countless learning and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications crafted to support you in exploring a world of opportunities.
  • We realise a Total Reward package should be more than just compensation. We offer a range of core and flexible benefits and have a Peer Recognition Portal called 'Celebrate'.

Apply today

  • Onsite Support Engineer

    1 week ago

    Melbourne, Victoria, Australia Capgemini Engineering Full time $90,000 - $110,000 per year

    Your RoleThe Onsite support engineer will: provide walk-up service center support at BOQ office during BOQ standard business hours, excluding public holidays. The engineer will take the support of the incumbent EUC Service Provider as appropriate-provide immediate access to walk-up end users for hardware and software support - Follow all documented...

  • IT Onsite Engineer

    1 week ago

    Melbourne, Victoria, Australia Hemmersbach Full time $80,000 - $120,000 per year

    Your skills18 months of IT experience (or equivalent)Ability to build relationshipsExcellent time management skillExperience in OS, Apps and H/W installation and troubleshooting depending on project productsMobile Devices and NetworkingYour tasksAs IT Support Engineer, you will be providing 2nd line onsite technical Support to Enterprise users of...

  • IT Onsite Engineer

    1 week ago

    Melbourne, Victoria, Australia Hemmersbach Full time $60,000 - $90,000 per year

    Role:As IT Support Engineer, you will be providing 2nd line onsite technical Support to Enterprise users of desktop/laptop/PC, assisting with building and deployment of new desktop/laptop hardware, supporting mobile devices and managing tickets using the company's chosen IT ticketing tool. You will also coordinate and communicate with the central helpdesk...

  • Hybrid Digital Workplace Onsite Engineer

    6 days ago

    Melbourne, Victoria, Australia AC3 Full time $70,000 - $120,000 per year

    $70,000 + 5% VR + Super + $1200 BYOD + On-callFlexible on-site/wfh environmentCareer pathwaysAbout AC3At AC3, our purpose is simple but powerful: make technology real. As Australia's leading secure multi-cloud solutions provider, we support over 700 enterprise clients including more than half of the NSW Government to translate technical potential into...

  • Service Support Engineer

    6 days ago

    Melbourne, Victoria, Australia Rain Bird Corporation Full time $60,000 - $120,000 per year

    Overview Rain Bird is a global leader and provider of quality water management products and services. We offer a broad range of water management products in the industry for sporting arenas, golf courses, commercial developments, and some agricultural applications, in more than 130 countries around the world.The GSP Engineer provides remote and onsite...

  • Service Support Engineer

    1 week ago

    Melbourne, Victoria, Australia Rain Bird Corporation Full time $100,000 - $150,000 per year

    OverviewRain Bird is a global leader and provider of quality water management products and services. We offer a broad range of water management products in the industry for sporting arenas, golf courses, commercial developments, and some agricultural applications, in more than 130 countries around the world.The GSP Engineer provides remote and onsite...

  • Senior Support Engineer

    1 week ago

    Melbourne, Victoria, Australia Milestone Information Technology Full time $90,000 - $120,000 per year

    Milestone IT is working with a valued client to find an experienced Senior Support Engineer who can take charge of technical escalations, support team guidance, and the successful rollout of end-user technologies onsite.About the RoleAs a Senior Support Engineer, you will be the go-to person for business-as-usual (BAU) support tasks and complex technical...

  • Onsite Labourers

    1 week ago

    Melbourne, Victoria, Australia Sculpt Create Full time $60,000 - $80,000 per year

    About UsWe are a growing Manufacturing and installation company delivering high-quality projects across Melbourne areas with a strong reputation for reliability, safety, and teamwork, we're looking to expand our onsite crew with motivated and hardworking individuals.About the RoleAs an Onsite Worker, you'll be part of a supportive team helping to deliver...

  • Senior IT Support Engineer

    2 days ago

    Melbourne, Victoria, Australia Vix Technology Full time

    Make The Connection.Vix Technology is a global leader in providing innovative solutions for public transit, believing that accessibility should be a standard. With over 35 years of experience and systems deployed in more than 200 cities worldwide, we take a modular approach to integrate various partners and technologies, creating best-in-class solutions. Our...

  • Mechanical Engineer

    1 week ago

    Melbourne, Victoria, Australia Sharp & Carter Full time $80,000 - $120,000 per year

    The BusinessThis complex electro-mechanical engineering business operates in a niche segment of the market and on a global basis. Headquartered in Melbourne, they design and manufacture everything in house with incredible craft which enables experienced engineers to work on unique problems. The RoleYou will design and develop mechanical components and...