Head of College Services

• Student leadership position for the Kaplan International College (KIC) Adelaide, operated by Kaplan Higher Education
• 26 days' annual leave, including 1 for your birthday
• We value work life balance and a positive supportive environment

Role

We are looking for an inspiring and proactive Head of College Services to join our leadership team at Kaplan International College (KIC) Adelaide. In this pivotal role, you will work closely with the College Director to deliver and maintain high-quality operations across the College. You will lead and support our Administration and Academic staff, while driving initiatives that enhance the student journey, from retention and transition through to graduation and articulation.

This is an exciting opportunity to combine operational excellence with people leadership, ensuring our administration teams deliver exceptional customer service to students, staff, and key stakeholders. If you thrive on shaping processes, supporting people, and making a real impact on student outcomes, this role is for you.

Responsibilities

• Lead and develop administration staff, including recruitment, onboarding, professional development, and performance management.
• Oversee student services functions, including orientation, enrolment, counselling support, and the management of appeals and complaints.
• Champion student retention and transition initiatives, ensuring smooth pathways from KIC Adelaide into The University of Adelaide.
• Collaborate with academic and administrative teams to manage timetabling, subject selection, attendance monitoring, and articulation processes.
• Maintain compliance and regulatory standards, contributing to policy development and ensuring accurate reporting.
• Strengthen student engagement through events, social media, student representation, and communication with sponsorship bodies.
• Drive continuous improvement in customer service, using feedback and data to enhance the student and staff experience.
• Foster a positive, safe, and supportive workplace culture, aligned with Kaplan's values and commitment to wellbeing.

Requirements

• Tertiary qualification in a relevant field. (essential)
• Proven experience in management and team leadership. (essential)
• 1-2 years experience in a student services role working with international students (essential)
• Strong understanding of education sector legislation and regulatory requirements. (essential)
• Excellent organisational, written, and verbal communication skills.
• Demonstrated ability to coach, mentor, and develop staff.
• Skilled in policy interpretation, innovation, and leading change.
• High level of computer literacy and familiarity with student management systems.

Applications close 11th September.

Background-Check Notice & Declaration

Kaplan and many of its major clients operate in highly regulated environments. This requires us to be proactive and diligent in relation to personnel background checks and to undertake thorough vetting of candidates for roles of this nature. To enable Kaplan to assess a candidate's suitability for this role, each candidate will be required to answer pre-screening questions, and, if you receive a conditional offer of employment, you will be required to undertake the relevant background checks (unless Kaplan determines otherwise). These checks may include one or more of the following: verification of identity, working rights, criminal history, qualifications, and working with children clearance. If you are shortlisted, Kaplan will advise you which checks are required for this role and explain how you will undertake the checks. Kaplan is committed to handling your personal information appropriately. Please see the Privacy Policy at for information about how Kaplan may handle your personal information in connection with this application process.