Hotel Manager

Company Description

At Pullman & Mercure Melbourne Albert Park, We grow through curiosity

Situated opposite Albert Park Lake, our dual-brand hotel hosts 378 rooms, restaurant, bar, pool, gym and one of the largest conference spaces in Melbourne with 31 conference spaces; offering business and leisure travellers a lavish space to meet and rejuvenate.

Together, We Champion Progress...

At Pullman, Progress is at the heart of what we doBy joining Accor and Pullman & Mercure Melbourne Albert Park, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

At Accor, we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our team. We are committed to taking positive action in terms of business ethics and integrity, responsible tourism, sustainable development, community outreach, and diversity and inclusion. With an expansive portfolio of iconic hotels and brands, Accor offers boundless opportunities for career advancement and professional development across the globe.

Job Description

We are seeking a dedicated Hotel Operations professional with strong career aspirations to progress towards a General Manager role. This opportunity is ideal for an individual who is ready to embrace the challenge of leading within a dynamic and fast-paced hotel environment.

The Hotel Manager is part of our Senior Executive Management team and therefore requires the successful individual to have extensive experience and knowledge of overall hotel operations.

Some of your main responsibilities include:

• Ensure the smooth day-to-day running of all hotel operational departments, including front office, housekeeping, food & beverage, and engineering.
• Monitor budgets, control costs, and drive revenue growth through effective planning, forecasting, and performance analysis.
• Maintain high standards of service, property maintenance, handle escalated guest concerns, and ensure customer satisfaction to drive loyalty and positive reviews.
• Recruit, develop, engage, and manage team members, fostering a positive workplace culture and ensuring compliance in conjunction with People & Culture.
• Develop and implement strategies to improve operational efficiency, enhance guest experience, and increase profitability.
• Oversee adherence to health, safety, and legal regulations, including guest and team health & safety and licensing requirements.
• Manage short-term and long-term projects, including CAPEX items.

Qualifications

Requirements of this role are as follows:

• Previous experience as a Rooms Division Manager or Front Office Manager essential. Previous experience in other Operational Management roles will be considered.
• Solid understanding of financial management, budgeting, and revenue optimisation within the hospitality sector.
• Ability to manage competing priorities, and adapt quickly in a fast-paced environment.
• Ability to manage multiple hotel departments and ensuring smooth day-to-day operations.
• Ability to lead, motivate, and develop a diverse team while fostering a positive workplace culture.
• Full Australian working rights due to the position being a permanent full-time opportunity.
• Must be available to provide flexibility to work over a 7-Day roster to meet business needs

Additional Information

Benefits and Perks

• On-site car park while on duty.
• Access to confidential Employee Assistance Program.
• Inclusive and diverse environment.
• A friendly and supportive work environment.
• Reward and recognition programs.
• Mentoring and career development along-side experienced and dedicated professionals.
• Global discounts on hotel accommodation & Food and Beverage, including special rates with our partnership brands such as Europcar.

Apply today and see where your Accor career can take you

We are unable to provide sponsorship for this role, so Australian working rights are required.