Client Connect Specialist

2 weeks ago

Melbourne, Victoria, Australia Australian Unity Full time $60,000 - $80,000 per year

About Remedy

Remedy Healthcare is a leading provider of integrated healthcare for those who choose to live and age well at home. Our experienced team, work together to deliver high quality healthcare services, to everyday Australians. With services tailored for in home, community, virtual and Telehealth settings. At Remedy Healthcare we partner with Australian Unity so we can better support our customers and deliver high quality safe care in the comfort of the customers' home.

Our Opportunity to you

The Client Connect Specialist sits within the Client Connect team, a service designed to ensure timely contact and engagement of referrals and individuals with the right Remedy Healthcare clinical program.

This is a 12-month fixed term full-time role based out of our Melbourne Spring St office, with the flexibility to work from home a few days a week.

The day to day

  • Responsible for outbound contact with referred healthcare clients
  • Management of inbound phone/email enquiries
  • Referral administration and data entry
  • Manage and support client enrolment into Remedy Health Coaching programs
  • Offer education on offered programs to diverse clients based on eligibility and health funds

Benefits & Perks

  • Flexible Working Arrangements
  • Extra leave benefits, including Wellbeing, Community, and Deep Listening days each year
  • Fitness Passport – discounted access to gyms and fitness facilities
  • Exclusive employee discounts across Australian Unity products, travel, and accommodation
  • Novated leasing – salary package a new car through Maxxia or Flare Cars and save on tax

About you

  • Demonstrated experience in customer support roles
  • Demonstrated experience in sales and growth highly regarded
  • Demonstrated experience working in the health services industry
  • Tech savvy, strong administration, and time management skills
  • Excellent verbal and written communication skills
  • Demonstrated ability to engage with internal and external stakeholders, build rapport and understand their needs
  • Proactive and self-motivated

Applications close Friday 12th September 2025

Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people. To view our Reconciliation Action Plan, please click

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