Gaming Host Team Leader

3 days ago

Tweed Heads, New South Wales, Australia Twin Towns Services Club Full time $60,000 - $80,000 per year

About us: The Twin Towns Group is a nonprofit, community-focused organisation committed to supporting the local community through financial and in-kind support, activities and events. We believe in fostering strong connections with the community we serve and are dedicated to making a positive impact on the lives of our local community members.

Primary purpose:

To build rapport and maintain good relationships with our Guests and Members in the Gaming areas, responding to Guests' enquiries and disputes. Fostering a positive attitude, while delivering an exceptional experience for all Guests and Members

TEAM LEADER RESPONSIBLITIES

As a team leader within this role, you are expected to:

· Attend and actively participate within host meetings.

· Act as a primary communicator between the Host Team and Management.

· Communicate effectively to Host Team members.

· Responsible for motivating the Host Team and maintaining morale.

· Create a positive environment: fostering a supportive and inclusive culture.

· Driving success, guidance, and performance of the Host Team, always leading by example.

· Adhering to all Club guidelines and procedures within the Gaming Lounge and liaising effectively with Supervisors and Duty Managers.

KEY ATTRIBUTES AND COMPETENCIES

· Integrity, authenticity and reliability is key to this role.

· A courteous, welcoming & informative manner, always fostering exceptional customer service skills.

· Professional appearance with attention to detail.

· Attentative and self-motivated approach to work.

· Maintain confidentiality in all aspects of the role.

· Fulfil a variety of rotating rostered shifts which include opening, middle, and closing shifts, weekends and public holidays, in conjunction with our Club's operating hours.

· Being comfortable on your feet for extended periods of time.

· points ID check.

· Ensure compliance with the Clubs response around RSA and RCG policies.

· Working knowledge of the Gaming Plan of Management.

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