Customer Focus Agent

Customer Focus Agent

Temporary Full Time until 27 November 2026

Location: Morwell, Victoria

Band 4 Salary range: $73, $78,471.29 per year plus 12% Superannuation

Department: Engagement & Customer Focus

Do you want to make an IMPACT?

Are you passionate about customer service and highly
motivated with a genuine interest to assist customers? Then this is your chance
to join our passionate Customer Focus Team. If you are looking for a rewarding
career that provides you with the capacity to give back to your community, then
we would love to hear from you.

About the role

As a member of the Customer Focus Team, you will work across
both our Contact Centre and Headquarters Front Counter providing a high level
of customer service to Latrobe City Councils customers.

As the first point of contact for customer calls and face to
face enquiries, you will provide a level of service to the Latrobe City
community that exceeds expectations. You will be a part of actively promoting
Council services to the community, ensuring information is provided in a
prompt, professional and courteous manner.

You will have the opportunity to become part of an
energetic, enthusiastic and friendly customer service team that work
collaboratively, providing support to one and other to deliver astounding
results.

About You

We are currently seeking someone with a helpful attitude,
excellent communication skills and passion for providing a positive customer
service experience to the community of Latrobe City.

You will have:

• Previous
  experience in the customer service sector; either customer facing or over
  the phone.
• A
  genuine passion for providing excellent customer service
• Demonstrated
  computer skills with the ability to learn new programs and software
  quickly and efficiently.
• Proven
  written and verbal communication skills
• Ability
  to contribute to a team environment as well as operate alone

All successful applicants are required to apply for and
satisfactorily obtain a National Police Check and Working with Children Check.

To apply

Please apply (and submit your responses to the Key Selection
Criteria) via the Latrobe City Council website.

Applications close at 11:59PM on Tuesday 11 November 2025.

Contact Nyabiey Jiath,Team Leader Customer Focus on for a confidential discussion.

Child Safe Organisation

Latrobe City Council has a zero tolerance to any form of
child abuse and is committed to the safety, wellbeing and empowerment of
children. We create and maintain a child safe organisation where protecting
children and preventing and responding to child abuse is embedded in the
everyday thinking and practice of all employees, volunteers and contractors.
Our recruitment practices reflect this.

Diversity and Inclusion

At Latrobe City Council we value workforce diversity and
inclusion, where individual uniqueness is embraced. We value diverse life
experiences and the perspectives of our people, whilst providing high-quality
services to all members of our community, regardless of age, gender, ethnicity,
religion, cultural background, disability, or sexuality.

At Latrobe City Council we are committed to providing
positive employment opportunities for Aboriginal and Torres Strait Islander
people and welcome employment applications from candidates of Aboriginal and
Torres Strait Islander background. Council's Indigenous Employment Program is
available to support Aboriginal and Torres Strait Islander descent applicants
and can be contacted at or by calling

We at Latrobe City Council strongly encourage people with
disability and diverse backgrounds to apply for our roles. If we can assist you
with any reasonable adjustments in order to submit your application for this
role, please contact the Careers team via email at
or call noting your preferred method of communication and contact
details and a member of the team will be in touch.