Customer Support Associate

At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

Job Description:

Who are you?

You're dedicated to providing exceptional customer experiences, committed to customer satisfaction, and thrive on solving challenges. You're passionate about helping our customers uncover the value in our products and services and use them to their full capabilities – if our customers need some help to navigate a feature or they request a status update you are patient and energised about expertly guiding them through this.Your service ethos is excellent, you know how to have great conversations with customers. That's why you trust your own judgment and your ability to positively influence an organisation, even without a direct reporting line. But you're also a team player. You thrive in a collaborative environment, working with like-minded colleagues to build a world-class customer service function and create memorable experiences.

­­­What is the role?

We are looking for an exceptional Associate to join our Customer Care team, which provides insightful care and support to our valued Customers from both New Zealand and Australia. New challenges will lurk around every corner and you'll be in the company of a highly skilled team solving problems collaboratively.

What you will be doing

• Collaborate with customers, key stakeholders (internal and external), ensuring you are facilitating seamless and considered resolutions.

• Promote understanding, facilitate business decision-making processes, with feedback to relevant divisions in our business, as you capture and ensure information is clearly communicated.

• Work in web applications, products and numerous platforms to provide comprehensive support in all interactions

• Work in an agile team environment delivering care, support and value to all of our Customers, through varying channels such as phone, live chat, and email.

• Maintaining and developing existing relationships, with a customer-first approach and the desire to create a remarkable experience.

• Identifying opportunities and ensuring customer satisfaction and success throughout each of your interactions

• Ensure processes and procedures are adhered to and identify areas for continual-improvement.

Are you the right fit?

• Key personal behaviours: confident self-starter, results-oriented, persuasive, multi-tasker, service-oriented and professional.

• Someone who thrives in a Team environment & provides support where required/identified.

• You're accountable, responsible, reliable and have a mature work ethic.

• You have enthusiasm for problem solving.

• You enjoy interacting with Customers and delivering exceptional customer care.

• You are considerate & authentic in your engagement with others.

• You are able to recognise and act upon opportunities. Better yet – create them

• You are a competent, clear communicator – no matter the medium, with technical and non-technical people

• You love to be challenged in a (somewhat) demanding environment.

• Strong problem-solving skills.

• Exceptional skills in partnering with clients/ staff and in developing and maintaining long term supportive relationships.

• Ability to assess the effectiveness of processes and procedures, and recommend improvements – you have vision

• Assist with the delivery of solutions end to end and ensuring customer outcomes are delivered

• Ability to work independently and as a contributing, collaborative team member

Why join Cotality?

Cotality is highly collaborative and yes fun To support you at work, we offer some fantastic perks:

• Opportunity for flexible working conditions that works best for you and the business

• Cotality has a culture of collaboration. We champion ownership, initiative and leadership and provide the guide ropes to get you there

• Free mindfulness tools, online health and nutrition courses

• Complimentary access to Australia's most comprehensive property research platforms including RP Data

• Exclusive employee-only market updates and access to the industry's best property experts

• Two community and volunteer leave days each year to support meaningful causes and our charity partners

• Modern offices in four convenient locations around Australia fitted with recreation rooms, chill-out zones and sensational end-of-trip facilities

• Monthly social get-togethers and a globally recognised rewards platform and points system

If this sounds like somewhere you want to work and you are seeking professional growth, don't delay, apply today- we 're looking for you

Cotality's Diversity Commitment:​

Cotality is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone's unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. ​ We are better together when we support and recognize our differences.

​Equal Opportunity Employer Statement:​

Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, record of offences, age, marital status, family status or disability. Cotality maintains a Drug-Free Workplace. ​

​Please apply on our website for consideration.