Customer Support Associate

1 week ago

Adelaide, South Australia beBeeCustomerSupport Full time $60,000 - $90,000
Job Description:

We are seeking a highly skilled Customer Support Associate to join our team. As a key member of our customer-facing department, you will be responsible for delivering exceptional service and building strong relationships with our clients.

The ideal candidate will have a proven track record of providing top-notch support, managing orders efficiently, and ensuring timely and accurate order deliveries. Additionally, they will possess excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment.

In this role, you will collaborate closely with internal teams to strengthen customer relationships, manage sales orders from start to finish, and provide system-generated confirmations for all customer orders. You will also be responsible for documenting and addressing customer complaints, monitoring outstanding sales orders reports daily, and maintaining accurate records of all sales-related documentation.

Key Responsibilities:
  • Answer customer inquiries, orders, service needs, and complaints in a timely and professional manner
  • Liaise with warehouses and transport providers to ensure efficient order management
  • Ensure orders are entered within company guidelines and policies related to lead times
  • Provide system-generated confirmation for all customer orders via official company sales order acknowledgment
  • Document and address customer complaints, ensuring timely action by relevant stakeholders
  • Monitor outstanding sales orders reports daily and take appropriate action
  • Maintain accurate records of all sales-related documentation
Required Skills and Qualifications:

To succeed in this role, you will need:

  • A minimum of 2 years' experience in customer service from raw material, ingredient, or chemical distributors or manufacturers
  • Specific experience with SAP SD and MM modules
  • Collaborative and committed team player
  • Strong communication and interpersonal skills
  • Resourceful problem solver with a customer-oriented mindset
  • Demonstrated ability to work efficiently in a fast-paced environment
Why Join Our Team?

We offer a successful and rapidly growing environment that provides ample opportunities to expand your skills and advance your career. Our team is committed to delivering exceptional service and building strong relationships with our clients. If you are a motivated and detail-oriented individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity.

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