Claims Officer

2 weeks ago

Wagga Wagga Riverina, Australia Sureway Employment and Training Full time $60,000 - $80,000 per year

Permanent full-time, multiple positions. Location can be flexible for the right candidate.

For more than 30 years, Sureway has been an industry leader in the delivery of employment services across Australia. Our recent success in Inclusive Employment Australia means our team is growing We are looking for solution focused, policy driven individuals to join Sureway's Claims Team this October.

The Role

The team is responsible for reviewing and processing outcome claims whilst ensuring quality standards are met. They work closely with employment services teams to ensure documentation aligns with contractual requirements. The successful applicant will identify actionable insights to facilitate optimum claims performance.

The work directly connects to Sureway's purpose: each claim processed represents another life changed for the better, and another stronger community.

Duties

  • Process outcome and progress payment claims in a timely manner

  • Meet quality standards for claims processing

  • Coach, advise and mentor staff in relation to claims processing

  • Analyse data and results to optimise performance

  • Assist with preparation of reports

  • Interpret and apply processes, policies, and guidelines

  • Collaborate with staff to find a solution focused approach to achieve claims

Skills

  • High level data entry skills, numeracy and attention to detail

  • Engage and build relationships with all staff across the organisation

  • Prioritise workload to ensure strict timeframes are met

  • Solid Excel skills to manage data and create clear reports

  • Ability to analyse documentation to ensure alignment with guidelines

Benefits

  • Comprehensive onboarding and staff development program

  • Work laptops for all employees

  • Values based reward program

  • Flexible working environment with a focus on work life balance

  • Performance-based bonuses

  • Birthday leave

  • Additional week of leave after 3 years of service

Organisation Details

Sureway Employment and Training lead the industry in Workforce Australia Employment Services and Disability Employment Services. We also extend to the delivery of training and health supports. Sureway deliver innovative programs to job seekers, employers and learners across NSW, VIC, ACT and SA. From November, QLD and WA as well. Our growing suite of services assists people to achieve their goals and aspirations in life.

This position requires the successful applicant to undertake a National Police Check and WWCC SA. Applicants also must have the right to work in Australia.

Submit a cover letter *addressing the skills we are looking for and outlining why you are a strong candidate, and a current resume as soon as possible.*

We strive to create a culturally safe environment which allows people to feel supported in their identity and culture. We celebrate diversity and welcome applications from people of all backgrounds including Aboriginal & Torres Strait Islander peoples, individuals with disabilities, people with lived experience, individuals from LGBTIQA+ communities, and those from culturally and linguistically diverse backgrounds.

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