Senior Administration Officer

Your role at St John of God Wagga Wagga

We are seeking applications for a Senior Administration Officer to join our new Mental Health service in Wagga Wagga, on a permanent full-time basis.

This pivotal Administration Officer role plays a crucial part in ensuring a seamless and compassionate experience for clients, from their initial engagement through to their ongoing appointments.

You'll join a dedicated and collaborative team in a purpose-built community setting, contributing to a recovery-oriented and trauma-informed model of care.

The Position

• Coordinate clients in collaboration with the treating clinicians.
• Maintain a working knowledge of trauma rehabilitation and psychosocial programs to support clinical operations.
• Provide a point of service contact for external stakeholders, including GPs, psychiatrists, and case managers.
• Accurately manage client data systems, referral tracking, waitlists and outcome reporting in accordance with clinical and funding body requirements.
• Maintain confidentiality and regulatory compliance across all records and communications.
• Prepare and provide relevant client facing manuals, group schedules, and program documentation.
• Verify client eligibility, confirm claim status and manage waitlists in collaboration with the Service Integration Manager.

We are seeking a highly experienced and organised professional with a strong background in administration or office management within a healthcare or related setting. The ideal candidate will possess advanced skills in document preparation and workflow coordination, as well as demonstrated proficiency in operating and managing electronic client booking systems and related software with a high degree of accuracy.

Successful applicants will be familiar with fee schedules, coding & billing, WorkCover, DVA and/or other insurers.

Above all, patient care will be at the core of everything you do committing to and supporting our Mission and Values.

We can offer you

• Salary: $71,998 to $74,099 per annum plus 12% Superannuation
• Permanent full-time, working 38 hours per week

• Salary packaging up to $18,550 on a range of benefits such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses as well as options to salary package benefits above the FBT cap on items such as:

• Novated leasing

• work related expenses
• self-education and
• additional superannuation
• A healthy work-life balance through flexible work options, additional purchased leave & well-being programs
• Employee discount on St John of God Hospital & Medical Services and Private Health Insurance

If you're driven by the opportunity to provide exceptional organisational support in a supportive, forward-thinking environment, where your contributions will directly influence the success of a vital new service, we invite you to explore this truly rewarding position.

For all enquiries contact Paul Templeton, Service Integration Manager on

St John of God Health Care embraces diversity and strongly encourages applications from Aboriginal and Torres Strait Islander peoples and people with disabilities. We are committed to providing a safe environment for all children and vulnerable people in our care and proactively take measures to protect children/vulnerable people from abuse.

St John of God Health Care embraces diversity and strongly encourages applications from Aboriginal and Torres Strait Islander peoples and people with disabilities. We are committed to providing a safe environment for all children and vulnerable people in our care and proactively take measures to protect children/vulnerable people from abuse.