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Systems Engineer ICT
2 weeks ago
- North Ryde location
- Microsoft 365
- Salary packaging opportunities
Purpose of the IT Systems Engineer role
The Systems Engineer is responsible for the design, implementation, and ongoing management of Microsoft 365 services across the organisation. This role ensures the reliability, security, and performance of cloud-based collaboration and productivity tools, while supporting end-users and ICT teams through technical expertise, automation, and proactive system monitoring. The role also contributes to strategic planning and continuous improvement of digital workplace technologies.
Why Join Team Achieve?
Achieve Australia takes deliberate steps to hire people from a wide range of backgrounds and life experiences. We believe this diversity of people makes Achieve a great place to work and better able to deliver quality services to the people we support. We are passionate about inclusion for everyone – our staff and the people we support. We encourage people of all ages, cultural backgrounds, abilities and those who identify with a disability to apply for our roles. Your unique skills and ideas are highly valued by us. Achieve is committed to providing equal opportunities for all.
At Achieve Australia, we put the people we support at the centre of everything we do. As a 'for purpose' organisation, we're more than just a workplace. We are a community passionate about bringing inclusion to life for people with disability.
What reasonable adjustments can we make to our recruitment process to welcome you?
We want to meet the best candidates for our jobs. Please email or call us on to discuss any reasonable adjustments we can make so you can take part in our recruitment process and/or visit one of our sites.
Role Responsibilities: As an IT Systems Engineer, your work will be split equally between support for Achieve Australia sites across greater Sydney, Head Office, Brisbane and at times with site visits:
- Design, implement, and manage Microsoft 365 solutions.
- Administer Exchange Online, Entra ID, Azure, SharePoint, Teams, Defender, Microsoft Intune, M365 Backup and OneDrive Monitor system health and troubleshoot technical issues.
- Automate administrative tasks using PowerShell scripts.
- Implement security and compliance policies.
- Manage user accounts, permissions, and licensing.
- Provide end-user training and technical support to ICT Team and end-users.
- Troubleshoot ICT tickets from end-users.
- Collaborate with cross-functional teams to assess requirements.
- Stay updated on Microsoft 365 updates, security and best practices.
- Documentation: Produce comprehensive documentation for system design, configurations, procedures and processes.
- Collaboration: Work closely with cross-functional teams, including developers, network engineers, and project managers, to ensure seamless system integration and operation.
To be successful in this role, you will need:
- Education: Bachelor's degree in computer science or information technology.
- Proven 4+ experience with Microsoft 365 administration.
- Strong knowledge of Exchange Online, Entra ID, Azure, SharePoint, Teams, Defender, Microsoft Intune, M365 Backup and OneDrive
- Experience: Proven experience in systems engineering, with a strong understanding of system architecture, integration, and implementation.
- Experience with PowerShell scripting and automation.
- Familiarity with security and compliance in cloud environments.
- Analytical Skills: Strong problem-solving and analytical skills, with the ability to diagnose and resolve complex system issues.
- Communication: Excellent verbal and written communication skills, with the ability to convey technical information effectively to both technical and non-technical stakeholders.
Achieve Australia has been supporting people with disability for 70 years. Be part of our proud tradition.
Achieve is a registered NDIS provider delivering integrated clinical, health, social, and disability services. Join us in providing exceptional support services in accommodation, community participation supported employment, and support coordination. We operate across Greater Sydney and the Northern Rivers regions in NSW.
What Sets Us Apart
Our Commitment
At Achieve, it's more than a job. Our dedicated staff make a positive difference to the people we support each day and in turn, we support our staff. We value our team in an environment where everyone can proudly be themselves. We embrace diversity, recognising the richness that different life experiences, languages, and cultures bring to our clients and to Achieve as an organisation.
Great employee benefits
- Salary packaging options mean you keep more of your take home pay before tax.
- Car leasing is another salary packaging option.
- Free personal and financial counselling for you and your family.
- Range of paid leave and flexible work arrangements.
- Support for a healthy lifestyle, including fitness memberships and wellness programs.
- Regular training and support to succeed in your role.
- A strong record of promoting from within.
Do you need more information?
Role description – If you would like a copy of the role description, please email our team on
About Achieve: click here to visit the Achieve Australia website to learn more about us.
Do you have any questions about this role or need any support applying for the role? email or call and we will be in contact with you.
Achieve Australia is committed to safer recruitment practices, which safeguard and promote the welfare of the people we support, and staff are expected to share this commitment. To achieve this, your application may be subject to pre-employment checks including reference checks, a Police check, NDIS Worker Check, Working with Children check, right to work in Australia check. Please note criminal history does not immediately affect employment opportunities.
How to apply: To register your interest, please click 'Apply Now' and provide a resume and cover letter outlining your suitability for the role.
