Banquets Manager

Melbourne Place is where urban luxury finds its perfect expression. A true reflection of the way of life Melbourne is known for, the hotel brings a fresh perspective to guest experiences. Our vision is to create a place that embodies the essence of Melbourne, that is of and for the city, accenting culture and genuine hospitality.

With an east end location in the heart of the city, Melbourne Place boasts a collection of experiences with a magnetic allure. This layered, mixed-use precinct, bound together by lifestyle accommodation, meeting and event spaces, exemplary dining experiences and contemporary retailers. A destination to experience the vibrant soul of Melbourne.

The Role

The Banquet Manager coordinates all aspects of banquet planning and execution, which includes liaising with clients, managing staff, and ensuring that events meet quality standards. This role is crucial in delivering exceptional service during events such as weddings, corporate functions, and other large gatherings.

Responsibilities:

• Exceptional Attention to Detail: Given the high standards associated with Melbourne Place, a keen eye for detail is crucial to ensure that every aspect of the event experience meets or exceeds expectations.
• Guest-Centric Approach: Understanding and anticipating the needs and preferences of discerning clientele is essential. A guest-focused mindset helps in delivering personalised and memorable event experiences.
• Creative Event Planning: The ability to bring creativity to the planning process, from unique thematic setups to innovative menu selections, adds a special touch to events hosted at Melbourne Place.
• Strong Leadership Skills: Effectively leading a team is paramount. An events manager should inspire and motivate staff to deliver top-notch service consistently.
• Excellent Communication: Clear and effective communication with clients, Sales & Marketing and internal teams is vital. This includes accurately conveying ideas, expectations, and details to ensure seamless event execution.
• Crisis Management: In a fast-paced environment, unexpected challenges may arise. A good Events Manager should stay calm under pressure and make quick decisions to resolve issues without compromising service quality.
• Adaptability: Flexibility to adapt to changing client preferences and industry trends is critical. Being open to incorporating new ideas and technologies ensures that the event offerings remain fresh and relevant.
• Financial Acumen: Manage budgets and resources efficiently. This includes negotiating contracts, controlling costs, and optimising resources without compromising quality.
• Up-to-date Industry Knowledge: Staying informed about the latest trends in luxury hospitality and event management helps offer cutting-edge services and maintain the hotel's competitive edge.
• Passion for Hospitality: An innate passion for providing exceptional service and creating memorable experiences is a hallmark of a great events manager in a lifestyle luxury hotel.

Qualifications:

• Bachelor's degree in event management, hospitality, marketing, or a related field
• 3+ years of experience in event operation, preferably in a luxury hotel environment
• Strong project management skills and the ability to manage multiple projects simultaneously
• Excellent organisational, communication and interpersonal skills
• Creative problem-solving skills and the ability to think on your feet
• Proficiency in event management software and tools
• Ability to work under pressure to maintain a professional demeanor
• Knowledge of hospitality industry best practices and current trends

Working Conditions

• Flexible Schedule: The Banquet Manager is expected to work a flexible schedule that includes evenings, weekends, and holidays to accommodate client needs and event timings.
• Late-Night Finishes: Many events may extend late into the night; therefore, candidates should be prepared for late-night work hours.