Mgr Operational Support

Manager Operational Support & Delivery

• Ongoing opportunity in a supportive and high performing team
• Our head office is located in Parramatta with offices across metropolitan and regional areas of NSW and we encourage applicants who reside in Sydney, Newcastle, Wollongong & Dubbo to apply – applicants from outside these locations are also welcome to apply. Flexible working arrangements are available

• Hybrid Working from Home arrangements with a requirement to be in the office more than 50% of the time

• Competitive remuneration ranging from $149,739 to $173,174 plus super & annual leave loading.

• Access to fitness passport, flex leave entitlements and other salary packaging benefits

• We encourage Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds, people living with disability and people living in regional areas to apply

About the Department of Education

The Department of Education is the largest provider of public education in Australia with responsibility for delivering high-quality public education to two-thirds of the NSW student population.

For more information about the Department of Education, please visit NSW Department of Education

About the role

This role sits in the Local Operations (LO) Branch, which acts as a link between the department's Early Childhood Outcomes division (ECO) and early childhood education and care (ECEC) services. The Local Operations Branch aims to improve outcomes for children by providing localised advice and support to the wider department and delivers crisis management and support to the early childhood education and care (ECEC) sector. Local Operations also works closely with Schools Infrastructure NSW, the Regulated Authority for ECEC and school operations (including Directors of Educational Leadership and Principals) to broker solutions in communities with barriers to accessing early childhood services. The Branch provides regional and metropolitan departmental presence and is responsible for shaping and delivering local approaches to ECEC.

The Manager, Operational support and Delivery role is an integral part of the Program & Local Operations Directorate, responsible for leading policy initiatives and reforms that align with organisational objectives and government commitments. The responsibilities include:

• Leading a team to achieve policy and project milestones and outcomes
• Supporting operational maturity across ECO with a focus on localised delivery
• Developing resources that support progress towards mature program delivery and local operations, informed by lessons learnt and current program needs whilst considering future state requirements
• Guiding and partnering with program teams to design, deliver and review local program delivery
• Supporting teams to understand localised contexts and take an evidence-based approach when working with local communities

For further information please click here to view the role description.

We will hold 2 online information sessions for applicants to hear from the Director Local Operations who will talk about the work of LO and provide further context about the Manager Operational Support & Delivery role. If you would like to attend, please email Margot Frazer – with your preference:

Wednesday 22 October 2025 – 2.00pm to 2.45pm

Wednesday 29 October 2025 – 11.00am to 11.45am

About you

• Leading high performing teams in both traditional and agile modes of working
• Ability to balance multiple objectives and deadlines by identifying priorities
• Skilled in compiling complex information quickly to develop sound, evidence-based policy options
• Strong interpersonal and communication skills to manage consultations with diverse groups
• Experience managing policy and project teams to deliver key objectives

Essential requirements of the role

• Tertiary qualifications in a relevant discipline or demonstrated equivalent knowledge and/or experience.
• A valid Working With Children Check clearance for paid employment
• Demonstrated understanding of and commitment to the value of public education.

Key knowledge and experience

• Knowledge of and commitment to implementing the Department's Aboriginal Education Policy and upholding the Department's Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.

Benefits

• Flexible working arrangements
• 35 hour working week
• Competitive, salary sacrificing, employer's contribution to superannuation and annual leave loading
• Flex Leave entitlements, generous holidays & leave conditions
• Opportunities for advancement and mobility across the Department to support your career growth

How to apply

Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role.

Please refer to the Applicant's Guide to Applying to assist you with your application.

If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education, click here for instructions on how to submit your application.

All other applicants please submit your application by clicking 'Apply Now'.

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.

This is a child-related role. As a condition of employment you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment). Visit the website for more information.

Closing date: Sunday 2 November 2025 at 11:59pm.

For role enquiries please send an email in the first instance to

We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team ) or visit NSW Department of Education Diversity and Inclusion.

A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.