ICT Systems Officer

Position Status: Permanent, Full Time

Hours of Work: 35 Hours per week with an RDO each fortnight

Closing Date: pm, Sunday 19th October 2025

About Cowra & Council

Cowra is located within beautiful Central NSW on the banks of the Lachlan River. It is approximately one hour from the regional hubs of Bathurst and Orange, two hours from Canberra and four hours from Sydney. The town is situated at the intersection of three state highways; the Mid-Western Highway, the Olympic Highway and the Lachlan Valley Way, making it a central hub for travel, freight and logistics.

Covering 2810 square kilometres, the shire includes a number of small villages which feed into the Cowra township and contribute to the shires' agricultural and cultural growth. These villages include Billimari, Darbys Falls, Gooloogong, Morongla, Noonbinna, Wattamondara, Woodstock and Wyangala. Cowra is a town with deep historical ties to Japan and is regarded as a centre for peace. Its public identity became a part of World War II history with the Cowra Breakout of 1944. This tragic event in the town's history led Cowra to focus on promoting the values of friendship and reconciliation, something which the town still projects today.

Not only is Cowra a historical town, it is a town with a love for food and wine. It is surrounded by vineyards and grazing rich farmlands with quality restaurants and cafes and also includes endless water and camping opportunities with Wyangala Dam only a short drive away. Cowra is a growing community with a number of primary and high school education options, health centres, sporting clubs, community groups and limitless weekend activities. It is the perfect place to raise a family, study, work or retire.

Cowra Council employs over 200 full time equivalent staff, our vision is to be a leading, innovative and creative community, proud of our place in history and offering opportunity with the best of country living. The region enjoys a range of economic, social, educational and health services with a welcoming community that embraces new members from all backgrounds. We strive to provide, maintain and extend Council services to improve the quality of life for residents throughout the Shire. We aim to actively lead, facilitate and foster sustainable development and wealth generating opportunities through agricultural, industrial, commercial and tourism growth.

About the Opportunity

Are you an enthusiastic and customer-focused IT professional, looking to develop your career in a diverse and community-focused organisation? Join our dynamic Corporate Services team and play a key role in delivering reliable, secure, and user-friendly technology solutions that support Council operations and service delivery.

Reporting to the Manager – Information Services, the ICT Systems Officer provides frontline Information and Communication Technology (ICT) support across Council, ensuring all users receive timely assistance with hardware, software, and systems to maintain business continuity and high standards of service.

Key responsibilities will include:

• Providing technical support to internal staff, including troubleshooting desktops, mobile devices, network issues, and applications.
• Supporting Council's core systems including Civica Authority, Microsoft 365, OpenText Content Manager, and various cloud and on-premise platforms.
• Assisting with the maintenance of on-site servers, backup systems, telephony, and network infrastructure.
• Participating in ICT projects, system upgrades, and deployments in collaboration with the Manager and broader Information Services team.
• Ensuring ICT help desk requests are logged, prioritised, and resolved effectively, with a strong focus on customer satisfaction.
• Contributing to documentation, user training, and the continuous improvement of ICT services.

You are an approachable, hands-on IT support professional who enjoys problem-solving and working directly with people. You bring:

• Possess relevant qualifications in Information Technology or a related field.
• Experience in an ICT support role, ideally within a Windows-based environment.
• Working knowledge of Microsoft 365, desktop hardware, networks, and peripheral devices.
• Strong interpersonal and communication skills.
• A commitment to continuous learning and a positive, can-do attitude.

Local Government experience is desirable but not essential.

• Join a supportive, community-focused organisation with a strong commitment to service.
• Work in a varied and interesting ICT environment with opportunities to grow your skills.
• Enjoy flexible working conditions, professional development support, and a collaborative team culture.
• Be part of projects that directly impact your local community.

The appointment will be in accordance with the Local Government (State) Awardand Cowra Shire Council's policies and conditions of employment.

If you're ready to make a meaningful impact and join our team that values safety, innovation, and community, we'd love for you to apply

The Benefits

Benefits of working at Council include:

• Fortnightly Rostered Day Off (RDO)
• Four weeks of Annual Leave per year
• Access to Long Service Leave after five years
• Three weeks sick leave per year
• Corporate Wellbeing Programs, including Fitness Passport and Health and Wellbeing initiatives including two (2) Health and Wellbeing days per year.
• Employee Benefits Program
• Employee Assistance Program (EAP)
• Paid parental leave

In addition, we value work-life balance and offer opportunities for training and professional development.

Position Description

Please click on the link for a full copy of the   Position Description.

For further enquiries please contact Director - Corporate Services, Alan Dalton

Applications Close: 5.00pm Sunday 19 October 2025