Guest Experience Agent

2 weeks ago

Brisbane, Queensland, Australia Sofitel Full time $60,000 - $80,000 per year
Company DescriptionJob DescriptionWhat you'll be doing:
  • Greet all guests promptly and ensure they feel welcomed with personalised, luxury service
  • Provide premium food and beverage service to the guests
  • Ensure guests are promptly served beverages and receive continuous service throughout their visit
  • Maintain clean and organised tables and service areas to ensure a seamless guest experience
  • Replenish food and beverage offerings, including canapé buffets, to maintain availability
  • Use product knowledge and selling skills to promote food and beverage offerings and maximise sales
  • Communicate effectively with team members and uphold Sofitel's standards of excellence in all guest interactions
  • Ensure hygienic food service practices are followed at all times for guest safety
  • Support VIP guests by providing personalised food and beverage services tailored to their needs
  • Monitor guest satisfaction during service and address any concerns promptly to ensure a positive experience.
Qualifications
  • Food and Beverage experience in a luxury hotel is desired
  • A luxury service focus and desire to grow your career with Sofitel
  • Responsible Service of Alcohol (RSA) certificate
  • Experience in customer service is highly desired
  • Friendly, outgoing personality and a high standard of personal presentation.
  • A luxury attitude to enhance the guest's experience.
Additional Information
  • Discounts for ambassadors, as well as their families and friends, at Accor Hotels, worldwide
  • Complimentary hotel stay package to celebrate your work anniversary
  • Secure parking in the centre of Brisbane for only $10 per day
  • Direct access to Central train station
  • Complimentary food in the ambassador dining room
  • Laundered uniforms.

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