Senior Software Engineer

About this role

As the Senior Software Engineer, you will play a key role in the analysis, design, development and support of applications to support a range of business needs.

As a Senior Software Engineer, you'll play a key role in designing, developing, and delivering advanced software solutions within our Agent Experience & Telephony domain. You'll play a key role in transforming nib's customer service and agent experience.

Your responsibilities will include:

• Successfully develop applications in projects of increasing complexity over time, contributing across multiple areas or domains of the code or product
• Collaborate with UX designers, TPAs/TBAs, Product and Project Managers, and other engineering teams to transform prototypes into production-ready applications
• Support the promotion, maintenance, and continuous improvement of existing libraries and frameworks utilised across the Group
• Liaise with technical and solution architects, as well as the wider architecture group, to ensure application alignment with architectural standards and strategic goals

About you

The successful candidate will have 3+ years' experience in a similar role, combining strong business acumen with a pragmatic approach, and a proven track record of delivering technically excellent solutions across increasingly complex projects and multiple areas of the code or product.

You are a strong communicator who provides thought leadership on software engineering best practices, such as automated acceptance testing, continuous integration, continuous delivery, and anti-fragile self-healing systems.

You are comfortable with lean and experimental approaches, including rapid prototyping, and maintain a focus on customer service and human-centred design.

We're looking for:

• Commercial experience developing solutions in modern languages such as Typescript, Python combined with ability to quickly learn existing codebases (you will be required to work in both languages)
• Experience with cloud platforms, micro-services, and serverless architectures (ideally AWS) and deployments, including devops and CI/CD experience
• Experience with LLM/NLU chat technologies such as Rasa CALM, Amazon Lex, Dialog Flow, and/or Salesforce Einstein
• Experience with platforms for contact centre, CRM (Customer Relationship Management) &/or customer engagement; examples include Amazon Connect/Outbound Campaigns, Twilio, Gensys, Salesforce CRM or Salesforce Marketing Cloud
• Experience with Agentic AI software development tools such as Github Copilot, Cursor IDE, MCPs
• Experience with JavaScript frameworks like Vite, React, AngularJS or
• Knowledge of storage options and their trade-offs including some or all of: relational DB, object storage, data warehouse, NoSQL, VectorDB, GraphDB
• Experience with LLMs, Embeddings, Vector databases

Who we are

nib is a leader in private health insurance, disability support and health services, reshaping the industry through bold innovation, strategic disruption and trusted partnerships. We deliver great value health insurance and support services to protect, connect and empower you to access healthcare when and where you need.

We have a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, helping members and travellers make more informed healthcare decisions and generally live healthier lives.

Diversity, equity and inclusion

We embrace a flexible working environment and welcome candidates who reflect the diversity of the communities in which we operate. We're committed to an environment where everyone has the autonomy and freedom to be their authentic selves, every day. We encourage Aboriginal and Torres Strait Islander peoples, people living with disability, veterans, LGBTQIA+ as well as culturally diverse community members to apply for open roles.

nib Group is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, or would like this advertisement in an alternative format, please contact us at

Working at nib

Our hybrid working model offers flexibility to work from home or our purpose-built office Hubs, designed for focus, connection, and collaboration. We're committed to coming together with purpose.

Other benefits to support you at work (and play) include:

• New starter benefit to help set up a functional home workspace
• 50% discount on employee health insurance + 35% off travel insurance
• The opportunity to give back to the community through paid leave for volunteering through nib foundation
• Access to our nib Well Program and corporate fitness discounts
• Access to employee share plans, short-term incentive program and life and salary continuance insurance benefits
• 18 weeks paid parental leave for all new parents regardless of carer status, 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employees

The fine print

All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.

We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.