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Front Office Support Analyst

1 hour ago

Sydney, New South Wales, Australia CMC Markets ANZ Full time

If you also believe that everyone should be able to achieve their financial potential, then you'll love contributing to CMC Markets' company vision of providing the ultimate trading experience. Seize the opportunity to progress your career in the fintech industry by joining a global leader in CFD trading and share investing. Grow yourself personally and professionally with a company that's growing with you, by global expansion and product offering.

You'll be the first line of defence for our front office pricing and risk systems at CMC Markets This isn't a reactive support role where you're just putting out fires. You'll own the health and stability of our front office pricing and risk systems during local Asia Pacific working hours. Your problem-solving skills will be tested daily as you monitor live applications, spot anomalies before they become incidents, and make real-time decisions about system interventions

This role positions you at the intersection of technology and finance, working alongside traders, business operations teams, and developers.

Why You'll like working here

Just some of the reasons you'll love working here include:

  • Leave benefits:
    Accrue 5 additional annual leave entitlements each year called My Days, as well as enjoying 5 extra annual leave days once you pass 12 months. Enjoy your birthday off to spend time with family and friends, on us Utilise a free annual charity day to give back to your community.

  • $0 Trades:
    Staff & family trading accounts with CMC Markets Invest have access to the best brokerage rates in the market - $0 trades for all domestic and international equity orders

  • Continuous learning:
    Our L&D offering covers both technical and performance training, ensuring you're always learning new skills.

  • Unlimited access
    to a dedicated benefits & wellbeing hub where you can save money through various retailer discounts, and make use of a variety of resources that will enhance your physical and mental wellbeing

  • Collaboration:
    We believe that great things happen when smart people work together, that's why we've made the decision to work five days in the office.

  • Office perks:
    Help yourself to free breakfast cereals, condiments, and coffee to fuel your workday. Our culture club provides opportunities for everyone whether you're into fitness, pizza making classes, socialising or bringing out your competitive side in trivia or lawn bowls

What you'll be working on

You'll provide first-line technical and operational support for all front office pricing and risk systems, with full ownership during Asia Pacific trading hours. Your day involves monitoring live applications for performance issues, validating system connectivity, and conducting controlled restarts or environment switches when needed.

Configuration management is a critical part of your role. You'll gatekeep changes to pricing and risk parameters, ensuring every modification is accurate, authorised, and properly risk-assessed.

When incidents occur, you'll troubleshoot independently, exhaust local resolution options, and only escalate to offshore teams when necessary. You'll collaborate with traders, business operations, and application support teams to resolve issues quickly, perform root cause analysis, and identify opportunities to prevent recurrence.

Beyond firefighting, you'll proactively develop monitoring tools, dashboards, and alerting mechanisms that catch problems early. You'll recommend process enhancements that reduce operational risk and participate in post-incident reviews to strengthen system resilience.

What will help you be successful?

You bring experience from a front office trade support environment and understand the pressure of keeping trading systems operational. You're comfortable with scripting languages like Python, Bash, or PowerShell, and ideally have some Linux environment exposure. Knowledge of SQL, time-series databases, and real-time data feeds gives you an advantage, as does awareness of market data systems, order routing, or risk calculation platforms. You're familiar with system monitoring tools, log analysis, and configuration management practices.

More than technical skills, you have a highly proactive and inquisitive mindset with strong attention to detail. You think clearly and act decisively under pressure, taking genuine ownership of system health and stability. You're an effective collaborator who works well across functions and time zones, communicating clearly even during high-pressure situations. If you've been working in trading support, financial operations support, or front office technical support roles, we'd love to hear from you

You must hold full working rights in Australia to be eligible for this role.

The things we live by

CMC Markets is powered by our people. We are an equal opportunities employer and are committed to creating a diverse and inclusive workplace, where our people feel confident to be themselves, feel valued and are able to do their best work. We don't just value differences and unique perspectives, we seek them out and we invite them in, because we know it will lead to better outcomes for everyone

Click on the link to find out more about the things we live by at CMC Markets CMC Markets - Culture Video

We're always on the lookout for great people, so even if you don't feel you are a 100% fit, apply with your up-to-date CV and we'll consider you for this role and any other suitable opportunities across the business.

We look forward to hearing from you

Please be vigilant when applying for jobs online. CMC Markets will never request personal identification details, such as Date of Birth or Tax File Number prior to an offer being made. If your initial application is successful, regardless of whether you've applied directly or through an approved recruiter, you will always liaise with a representative from CMC's Talent Acquisition team. We will only discuss a role you have formally applied for via phone or email (CMC Markets email address); and never via Facebook