ICT Support Analyst

At ICC Sydney, Australia's leading convention, exhibition and entertainment precinct, we're more than just a world class venue and brand - we're a community of passionate professionals dedicated to putting our people first. As part of our close-knit team, you'll help deliver unforgettable events and experiences in a space that fosters creativity and collaboration.

We prioritise inclusivity and support, creating an environment where every team member can thrive. If you need any adjustments during the recruitment process, don't hesitate to reach out to our team at [email protected] or call You can also connect with one of our internal diversity streams for additional support.

About this opportunity:

The ICT Support Analyst serves as the interface between ICT Services and the ICC Sydney team for ICT support and service requests, along with supporting our clients, exhibitors, and guests in the delivery of ICT Services. This role works as part of a team, ensuring the venue's systems operate as required for the successful delivery of events, along with department projects, reporting, and process improvement.

A key part of this role is being the first contact person for all ICT enquires so a good base knowledge of ICT as a jack of all trades is essential. You will also be required to interact daily with multiple stakeholders, both internal and external to ICC Sydney.

To be successful in this role you must have strong attention to detail, the ability to interact with various stakeholders including external clients, the ability to make decisions on the go, and enjoy working as a team.

This role is Full Time entry-level and is a path into a career in ICT as you will be exposed to multiple disciplines within the ICT Services team, including network, server, support, and projects.

Why ICC Sydney?

ICC Sydney offers more than just a job - we provide the chance to be part of something extraordinary. We create world class experiences while fostering a collaborative, inclusive culture where your ideas and skills are valued.

As part of our team, you'll help deliver unforgettable events and experiences while enjoying a range of exceptional benefits, including:

• Free and fresh daily meals.
• Heavily discounted car parking and dry cleaning.
• Additional and generous leave opportunities including paid wellbeing leave, volunteer leave and parental leave.
• Purchased leave, novated leasing and salary sacrificing options.
• Access to exclusive health insurance offers and an executive superannuation arrangement.
• Team social events; regular companywide meetings and networking, annual awards night, social clubs and committees and diversity and inclusion activations.
• Access to discounted or complimentary event tickets.
• A coffee and pastry on us, on your birthday.
• Regular professional development and learning opportunities.
• We encourage your work life balance and offer flexibility to suit you.
• As an international company, ASM Global can offer future career opportunities throughout our global network of venues.
• CBD location close to public transport and in the heart of the Darling Harbour precinct.

ICC Sydney is committed to prioritising equitable, sustainable and innovative practices for all team members and visitors. This includes people with all abilities, First Nations Peoples, people across all generations, LGBTQIA individuals, new Australians, parents and carers, and families of all structures. Our diverse, passionate team drives a culture of collaboration, inclusion and service excellence.

Required Skills & Experience:

• Experience working in a professional customer service environment.
• 6 months of experience providing IT support desirable.
• Microsoft Desktop, Server, or Networking Certifications will be highly regarded.
• Hands-on knowledge of ICT including networking and troubleshooting.
• Can do attitude and a teamwork centric work ethic.
• Ability to work to a rotating roster over 7 days.

What to expect next:

If this sounds like the right role for you, we look forward to receiving your application.

At ICC Sydney, we trust your resume covers your skills, but we're also looking for like-minded passionate, and friendly people to continue to build on our strong culture. Should your application progress, you will be invited to attend an interview.

To be eligible for employment you must have valid working rights in Australia.

Please Note; relevant screening checks will be conducted as part of the recruitment process. This includes a National Police Background Check for successful candidates. You will also be required to show proof of identity that meets the 100-point check. Shortlisted candidates may also be required to complete an appropriate and relevant health assessment as part of the recruitment process.

Join us at ICC Sydney, where you can bring your best, whole self to a team that truly puts people first.