ICT Support Analyst

3 weeks ago

Sydney, New South Wales, Australia Be Applied Ltd Full time

Employment Type Full time Hybrid - 3 days (In Office), 2 days (WFH)

Location Hybrid ·Sydney, Australia Surry Hills

Salary $65,000 - $75,000 (AUD)

Seniority Junior

  • Closing:This role has no specific closing date.
Perks and benefits

Work from home option

Employee Assistance Programme

Enhanced maternity and paternity leave

Salary sacrifice

Team social events

Team lunches

Cycle to work scheme

Candidate happiness

Job Description

The Role

As an IT Support Analyst, you'll be part of a small, agile tech team keeping our ICT environment running smoothly . Reporting to the IT & Business Systems Manager, you'll play a hands-on role in supporting our internal hardware, infrastructure, and software systems. From maintaining core tech services to jumping into projects, running routine cybersecurity checks , and driving continuous improvements—this is a great opportunity to deepen your skills across the IT stack in a fast-paced, high-impact environment.

What You'll Be Doing


• Configure and support infrastructure, SaaS tools, domains, and desktop environments


• Perform documented cyber security checks


• Provide timely support for all IT-related issues


• Maintain the helpdesk ticket queue and report issues


• Deliver continuous improvements to ICT services


• Support compliance with IT risk and security policies


• Manage upgrades, patches, and user accounts


• Liaise with third-party IT vendors


• Assist with internal/customer projects


• Keep IT asset register up to date


• Provide user training as needed


• AWS (primary cloud), with some Azure


• Security tools incl. firewalls and endpoint protection

What You'll Bring


• Solid troubleshooting and problem-solving skills


• Familiarity with cloud platforms (AWS, O365, Azure AD)


• Good communication and interpersonal skills


• Initiative and a proactive, service-focused mindset


• Strong organisation and accountability


• Self-motivated and eager to learn and grow


• A can-do attitude and genuine curiosity about tech

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