Systems Support Analyst

Power up your career as a Systems Support Analyst

• Join a dynamic team dedicated to optimising software solutions for enhanced customer experience.

• Utilise your IT expertise to drive innovation and business improvement.

• Engage with stakeholders to implement effective strategies and improve operational efficiency.

• Enjoy competitive salary and a range of benefits designed for employee well-being and professional growth

About Shellharbour City Council

Shellharbour City Council is committed to delivering high-quality services to our community while fostering a sustainable environment. Our team strives for excellence and continuously seeks innovative solutions to meet the needs of our residents and stakeholders.

We embrace a culture of collaboration and accountability, ensuring that every team member contributes to our goals. As part of our commitment to inclusivity, we celebrate the diversity of our community and empower our employees to reach their full potential.

Position Overview

This role provides innovative solutions, maintenance and support to Council's Business Technology ERP systems including TechnologyOne's Software as a Service (SaaS).

The Systems Support Analyst is an integral part of Shellharbour City Councils Information Technology team which is a vibrant, dynamic and high performing group of professionals who continually aim to deliver customer first and customer focused technology outcomes.

Located in a state-of-the-art office building in the Shellharbour City Centre that provides access to exceptional facilities and a modern progressive office environment which promotes Collaboration and Innovation. The role provides the right person the opportunity to work with the latest and most modern technology and systems assisting in delivering innovative solutions to internal and external customers in a vibrant and dynamic technology environment.

Key Responsibilities

• Maintain corporate systems across Council, including Property and Rating (P&R), Financial, Enterprise Asset Management (EAM), Customer Request Management (CRM) and Electronic Document Management System (EDMS).

• Provide Level 1/2 troubleshooting support, resolving issues and offering workarounds to mitigate future incidents.

• Implement and maintain updates, patches and service packs to ensure software environments are supported effectively.

• Develop professional relationships with key stakeholders, including IT staff and third-party vendors.

• Identify opportunities to enhance business processes and workflows, contributing to overall efficiency.

• Assist with IT projects by managing planning, meetings, communication and reporting.

• Conduct training sessions and create materials to support the implementation of new business processes and information systems.

• Promote the adoption of new technologies and continuous improvement practices.

Candidate Profile

The ideal candidate will possess a strong background in Information Technology, complemented by relevant experience in software systems administration and customer service. You will have demonstrated skills in problem-solving, analytical thinking and effective communication.

• Relevant degree or professional IT qualification or equivalent expertise gained through substantial experience, previous roles or formal study.

• Experience in supporting and administering software systems within a large organisation.

• Proven ability to lead initiatives that enhance customer experience and drive business improvements.

• Strong interpersonal skills with a focus on collaboration and stakeholder engagement.

Knowledge of Local Government operations and familiarity with TechnologyOne One Council solutions will be advantageous. You should be proactive in seeking feedback and committed to continuous personal and professional development.

Salary & Benefits

The salary for this position ranges from $84,649 to $89,830, reflecting the skills and experience of the successful candidate. In addition to a supportive work environment, we offer a comprehensive benefits package that includes:

• Flexible and hybrid working arrangements to promote work-life balance.

• Professional development opportunities to enhance your skills and career progression.

• Health and wellness programs to support your well-being.

• Employee recognition initiatives to celebrate your contributions.

If you are passionate about leveraging technology to improve services and enhance customer experiences, we encourage you to apply for the Systems Support Analyst position at Shellharbour City Council.

For further information about the position, click
here
for the position description.

Contact:

Marcos Baez, Manager Information Technology on

Closing date:

Sunday 30 November 2025 at 11:30pm.

Apply now...

Complete the application below by answering the questions, describing how your skills and experience are relevant to the position.  

Your Resume and qualifications can be attached on the NEXT page.

Once you start your online application, you may save and return to this later, however incomplete applications will not be considered. You may wish to prepare your responses in a word document and then COPY and PASTE into the fields below. Your Resume and qualifications can be attached on the NEXT page.

When you have submitted your application, an email confirmation will be sent to your nominated email address.
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For further information about the selection process including tips on how to address the selection criteria, please view our Guide To Applying.