Senior Account Manager

About us:
Making a meaningful difference with mission-critical software that empowers communities to thrive.

ReadyTech is more than just a one-trick pony playing in one market with one product, or one customer. We re-imagine, design, develop and deliver technology to solve our customer's diverse problems – supporting multiple businesses across a variety of markets to be ready for anything.

We're an ASX-listed company which means we are stable, have a strong track record of sustainable growth and have a significant number of long-term customers.  So, what does this mean for you? It means we can offer you an experience that will push you to be your best, provide career-building challenges, and that will offer you numerous growth opportunities that can't be found in any other company.

It's an inclusive environment where there is no place for politics, where we get our heads together to solve the problems that really matter to our customers, and where we always stay focused on our north star – the communities we serve, and society at large.

The Key Accountabilities Of The Role
Business Performance and Growth:
The Senior Account Manager – Procurement Solutions is primarily accountable for managing existing and new strategic customers across key segments. They are responsible for maintaining and growing existing customer revenue by driving the adoption of additional products and services, whilst identifying and pursuing new opportunities for our core products and solutions in existing and new segments.

Customer Success and Satisfaction:
They are responsible for building strong, trusted relationships with customers, understanding their needs, and ensuring the delivery of our products and services continue to meet the needs of Government and highly regulated industries for sourcing and contract lifecycle management. Collaboration with internal teams is key to delivering fit-for-purpose solutions that align with the broader company objectives and the specific demands of the customer base.

The Key Responsibilities Of The Role

• Customer Relationship Management:

• Cultivate strong, trusting relationships with key clients.

• Serve as the primary contact for client inquiries, escalations, and strategic discussions within the sectors.
• Understand the broader needs, objectives, and challenges of the segments to offer tailored procurement solutions.

• Ensure regular communication with clients to provide updates, gather feedback, and ensure satisfaction.

• Territory Strategy and Growth:

• Develop and execute territory-wide business strategies to meet revenue targets and growth goals.

• Identify opportunities for upselling or cross-selling additional products or services across the customer base.
• Collaborate with internal teams to deliver solutions that are aligned with the needs of the entire territory.
• Proactively monitor the health of the accounts and address any issues to prevent churn.

• Identify and own opportunities for Sales into new accounts.

• Project Oversight & Delivery:

• Act as a liaison between clients and internal teams, facilitating communication and managing expectations on a territorial level.

• Provide guidance and support to project teams to address any issues or challenges that arise during project execution across the region

• Performance Tracking and Reporting:

• Monitor key metrics such as revenue, retention, and satisfaction levels across the territory.

• Analyse data to uncover trends, opportunities, and areas for improvement within the territory.

• Produce regular reports and presentations summarising performance for clients and internal stakeholders.

• Market and Competitive Analysis:

• Stay updated on industry trends, market shifts, and competitor activities within the sectors for Procurement Solutions.

• Utilise market insights to anticipate client needs and discover innovation opportunities in Government and regulated industries.
• Share pertinent information with internal teams to influence strategic decision-making and product development efforts.

The Key Requirements For The Role

• Excellent communication, presentation, and workshop facilitation skills
• Be comfortable to adapt and multi-task in a fast-paced environment
• The ability to build and maintain positive relationships with clients, understand their needs, and manage expectations to ensure client satisfaction and project success. Strong attention to detail in handling business development leads and managing projects from lead to delivery.
• Business Development skills - managing long-term pursuit opportunities along with opportunistic tender responses and customer growth and development.
• Results-driven mindset with a commitment to achieving targets and delivering value to clients.
• The ability to identify the requirements of the business and craft a solution from our core products and services.
• Highly organised with ability to plan communication cycles and touch points across your portfolio in a frequent and consistent manner.
• Be comfortable to adapt and multi-task in a fast-paced environment
• The ability to build and maintain positive relationships with clients, understand their needs, and manage expectations to ensure client satisfaction and project success.
• Effective negotiation skills for resolving conflicts, managing stakeholder expectations, and reaching consensus on project scope, timelines, and resource allocation.
• Knowledge of Sourcing, Contract, and Strategic Procurement solutions in Government and regulated industries.
• Understanding of government operations, regulations, procurement processes, and budgetary constraints is crucial.
• Knowledge of government procurement procedures, including RFP processes, contract negotiation, and vendor selection criteria, is necessary.
• Ability to articulate the value proposition of our enterprise solutions tailored to the specific needs and challenges of customers.
• Strong interpersonal and communication skills for building engagement with government decision-makers and conveying the benefits of our enterprise solutions.
• Proven enterprise software and complex solution sales experience into government and enterprise customers
• Previous experience working within or selling to government agencies, understanding their unique challenges and decision-making structures.
• Specific experience selling enterprise software solutions into government customers.
• Deep knowledge of contract lifecycle management, sourcing, tendering, and strategic procurement in Government or similar industry segments
• Proficiency in negotiating complex contracts and agreements with government clients, navigating procurement procedures and compliance requirements.
• Strong networking skills and the ability to build and maintain relationships with decision-makers and key stakeholders.
• Experience collaborating with cross-functional teams to deliver comprehensive solutions and support to government clients.

Why you should become a ReadyTecher:

• A day off for your birthday- hip hip hooray
• Additional 4 days of leave each year
• ReadyTecher Awards each quarter with the chance to win flights and accommodation to Hamilton Island
• Hybrid work, with in-house baristas in Australia via the Ready Beans team
• Access to Sonder- a technology-driven platform supported by safety, medical and mental health experts - available 24/7
• Paid parental leave
• Additional paid leave for miscarriage, endometriosis and menopause
• Volunteer leave
• Flu vaccinations
• And plenty of ReadyTech merch drops along the way

ReadyTech is committed to seeing things through each other's eyes. We invest deeply in relationships by offering positivity, fairness and empathy in every interaction and love that everyone is different. We're proud to be an equal opportunity employer that celebrates our diversity of race, beliefs, sexual orientations, gender identities, age, disability status, marital status and more - so that every single one of us can feel like we belong.

As part of our commitment to ensuring a safe and secure working environment for all employees and in compliance with Australian regulations, please note that if selected for this role, you will be required to complete a comprehensive police check and an Australian working rights check. Should you have any questions or concerns regarding these requirements, please feel free to contact us.

So, if you are ready for anything, please apply today. Please note that if your application is progressed to the next stage, we will send you some testing to complete as part of your application as we have found this helps us to quickly identify potential ReadyTechers
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