Customer Relationship Officer

Now's the time to set your sights even higher – on the future you and the future career you deserve.    

Your role as a Customer Relationship Officer is to deliver an exceptional experience by meeting customers end-to-end banking needs.  

Whether you're assisting customers with enquires, educating them about our online platforms or recommending products and services that best suit their needs, you'll value how it feels to make a difference in people's lives.  

In this dynamic and high-impact role, you'll make your mark by:   

• Delivering win-win solutions for our bank and our customers. Developing an expert understanding of customers' current and future goals, you'll design solutions that meet their needs, objectives and interests  
• Keeping up with constant change. You'll educate and support our customers with their digital literacy and online banking needs as we continue to innovate our offerings   
• Guiding customers through personalised lending solutions. By exploring tailored personal loans and credit card options, you'll help customers achieve their goals  
• Being a lifelong learner. Bring your brilliant mind, and we'll help you take your career to the next level with on-the-job training and other learning opportunities    
• Building connections. A new role at the Bank means supporting our customers, giving back and making our communities a better place… while having some fun along the way   

There are 2 permanent, full-time positions located in Virginia.  

What you'll bring to the role  

To succeed in this role, you'll consistently deliver exceptional customer service. We'd love you to have:  

• Proven ability to achieve sales results through solutions that truly meet customer's needs   
• Confidence to communicate with new and existing customers face to face and over the phone  
• The ability to quickly build relationships and rapport with customers and colleagues  
• Eagerness to understand and share what makes our bank different   
• Drive for collaboration - mateship is crucial for us to work together and achieve our goals   
• Experience in consumer lending - a plus but certainly not essential    

Our Community Banking model

Community Banking operates on a shared revenue model based on 'profit-with-purpose'. This approach ensures that the profits generated are reinvested directly into the communities that create them, funding local initiatives such as infrastructure improvements, event sponsorships, and scholarship programs. By joining a Community Bank branch, you become part of a dedicated team focused on promoting local growth and nurturing meaningful relationships. Our branch staff are actively engaged in community events, providing support to small businesses, and addressing the specific needs of the community.   

We're making better, bigger. And we'll get there with you.   

Think you're our newest Customer Relationship Officer? Apply now   

As an internal candidate you are required to notify your immediate leader before applying for a new career opportunity and will be asked to confirm this when submitting your application.  

If you have any concerns about this requirement or would like to discuss the position in more detail, please reach out to the contact listed below for a confidential conversation:   

Name: David Zunic   
Title:  Branch Manager
Email:  
Phone: – Virginia

For more information, check out the application process for internal candidates page and the position description  Customer Relationship Officer PD_Community

Please note – once you have submitted your application you will receive an email to complete a Pymetrics online gaming assessment. Please check your junk folder if the email is not received within 30 minutes.   

We believe a diverse workforce supported by an inclusive culture is central to our success, and we're all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background. To ensure that you feel supported and are set up for success, please don't hesitate to reach out if you require any adjustments to the application or interview processes.   

You can find out more about our retail banking roles here - https://careers-    

Screening and interviews may commence prior to closing date.   

We are committed to responding to all candidates, regardless of the outcome of your application.