Relationship Manager

Mentimeter is an engagement tool with a clear goal in mind. To turn presentations into conversations. Through real-time interactivity and clear visualizations, we get people to participate, engage and become more productive. Transforming all those passive meetings, airless classrooms and drawn out trainings into valuable and memorable moments.

We truly believe that you achieve the best results by doing things together. And that successful leaders need to adopt a curious and collaborative mindset in order to get there. So with you at Mentimeter, you'll be a big part of the ambition to help over 1 billion people listen, learn and work better together.

As a Relationship Manager, you will lead the expansion of our existing Enterprise customers by focusing on revenue growth through renewals and up-sales while serving as a trusted adviser to our customers.

We expect you to have high energy, an entrepreneurial tempo with the main focus on commercial initiatives to drive revenue growth among our Enterprise customers. We are looking for someone who can create long-term and strategic relationships with customers in the APAC region.

We use the theory of Predictable Revenue, and reference Dropbox and Slack when we see the future of Mentimeter. Sales are currently growing over 10% per month and you will be the driving force to accelerate that growth even further.

Responsibilities for the role:

• Full commercial ownership of our current enterprise customers
• Drive revenue growth by building a strong pipeline and expanding our customers (your success is measured on Net Revenue Retention (NRR))
• Manage a continuous pipeline for new expansion and up-sell opportunities
• Build long-term, strategic relationships with customers in the APAC region
• Ownership of renewals of ongoing agreements in order to prevent churn
• Ability to assess business opportunities and use data in order to support decision-making towards customers
• Develop a strategy for best-in-class scalable customer expansion and customer success
• Collaborate together with Customer Success Managers on strategic enterprise customers in addition to working with other sales roles on a day to day basis

Responsibilities not included in the role:

• Closing new customer contracts (Account Executives does that)
• Day-to-day support (We have a local support specialist managing this)

Resources we have to support you:

• Sales Development Representatives to support in lead qualification
• Sales Operation function
• Professional CRM and data gathering services (Intercom, Looker, Salesloft, ZoomInfo, Salesforce)

Must-haves for the role:

• Experience of 3+ years in sales
• Experience in selling SaaS
• Ability to assess business opportunities and use data to make informed decisions and persuade others
• Passion for building long-term relationships as well as driving commercial initiatives with customers
• Knowledge of software contract terms and conditions with the ability to create fair transactions
• Strong negotiation, pipeline and forecasting skills
• Ability to manage a large number of customers simultaneously while positioning company products against direct and indirect competitors
• You are required to have professional-level English (we sell to 150+ countries today)
• Excellent communication skills
• Permitted to work permanently in Australia with no restriction (e.g. citizen, permanent resident)

Nice to have:

• Bachelor or masters degree (field not important)

Please note that this position is located onsite at our Sydney office, with the starting date being flexible yet ideally as soon as possible.

Compensation model:

We strongly believe in the power of togetherness, and we put a lot of effort into collaboration, teamwork and helping each other whenever needed. We believe that every part of Mentimeter, from Sales Development Representatives and Account Executives to Frontend Developers and Marketing Managers contributes equally to our continued success. To foster and emphasise this culture and way of working, we apply a non-commission based salary model in our sales roles, which has proven to be very successful and appreciated across the team. You can read about our benefits and perks here.

What Mentimeter can offer
At Mentimeter we can offer a diverse and inclusive work environment supported by smart and driven colleagues. We believe in continuous professional development for all of our colleagues and therefore offer access to a leadership program (including external personal coach) and relevant education to ensure that we continue to be state-of-the-art when it comes to innovating and building Mentimeter. Your place will be in a growing company with lots of career opportunities, working on a beloved product used by more than 300 million people. It's not all about work though, we also offer a very healthy view on work-life balance.

All of this comes attached with a competitive compensation and benefits package, including pension contributions. Learn more about our benefits by visiting our Benefits & Perks page

Culture at Mentimeter
At Mentimeter we believe in giving everyone a voice - regardless of who you are. So we build a platform that does just that. Our platform is not only our product but also our organization. A platform where people feel safe, where differences are embraced, a place where you can have fun. We strongly encourage applicants who are people of color, LGBTQ+, women, people with disabilities, and/or formerly incarcerated people, and a college degree is not strictly required. In order to give everyone a voice, we need to be as diverse as our users.

Learn more about our culture by visiting our Culture page.
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