Program Service Planner

About ACH Group:

For over 70 years, ACH Group a leading not-for-profit in aged care has enriched the lives of older South Australians. With over 1,900 dedicated individuals working together, we're able to create good lives for our customers. With purpose lead roles across residential care, retirement living, home and community care, health and wellness, social experiences and corporate teams, our workforce deliver impact for our residents and customers.

The Role:

The Program Service Planner role primarily provides administrative support to our Home Support and Home Care Teams in managing delivery of services in conjunction with contracted cleaning and gardening providers. You will work with our ACH Group customers to support independence and to continue living in their own home, with the position liaising directly with customers, care coordinators and provider partners, in coordinating service delivery, responding to feedback, maintaining schedules, and accurate customer records.

This role ideally suits applicants with a background in customer service, administration, scheduling or direct care, who are looking for a career in community care business support or coordination and offers growth opportunities within our Community Home Support Team.

About You

You want to make the most of your expertise, thrive on challenge, and do what you do best in supporting older people to live a Good Life.

• Strong interpersonal skills, attention to detail and a warm demeanour
• Ability to deliver exceptional customer service within a team setting
• Enthusiastic team member willing to work together when finding solutions and independently as required
• A good understanding of administrative duties within an office environment
• Experience in Microsoft Office Suite and use of customer record applications or similar
• Knowledge of community-based programs, service delivery or scheduling, with an understanding of working with an older demographic is desirable
• Qualifications in Aged Care, Individual Support or similar is highly regarded

The successful candidate will need a satisfactory police clearance for Aged Care, less than 12 months old before commencement.

If you want to join our amazing team, we can offer you:

• Career development with inhouse upskilling and external learning opportunities
• Friendly and inclusive culture, supporting diversity and employee wellbeing
• Free on-site flu vaccination program
• Financial advice for HESTA members, our preferred superannuation supplier
• Wellbeing program including free employee assistance program
• Recognition program acknowledging significant contributions
• Salary packaging to maximise your take home pay
• Discounted Corporate Membership - Health Insurance - BUPA

ACH Group is a not-for-profit organisation in the Health Care Sector. This means that you can salary package up to $15,900 per annum to reduce your tax.  We also offer a range of perks through our Employee Benefits Program (e.g., discounted private health).

How to Apply:Press 'Apply' now

ACH Group celebrates and encourages workforce diversity and does not discriminate on the basis of gender, age, race, sexual orientation, gender identity, religious beliefs, disability, or any other basis

About ACH Group:

For over 70 years, ACH Group a leading not-for-profit in aged care, has enriched the lives of older South Australians. With over 1,900 dedicated individuals working together, we're able to create good lives for our customers. With purpose lead roles across residential care, retirement living, home and community care, health and wellness, social experiences and corporate teams, our workforce deliver impact for our residents and customers.