Return to Work Case Manager

Job Description:

About the Role

As a Case Manager you will provide needs-based services to people with work related injuries as well as be responsible for:

• Active management of claims for compensation to deliver appropriate and timely treatment and promote return to work,

• Ensuring injured workers receive entitlements in accordance with the Workplace Injury Rehabilitation and Compensation Act 2013,

• Liaising with injured workers, and their employers and treating practitioners to facilitate and support medical management and return to work activities.

You will assist and support injured workers return to work through the delivery of person centred case management to ensure entitlements to compensation are made appropriately. Dealing with internal and external stakeholders is paramount to strong and sustainable outcomes. 

You will undergo 4 weeks' theoretical and practical training in workers' compensation case management. During this time, you will learn about:

• The life cycle of a claim

• Medical treatment types and appropriate management

• Payment of medical expenses

• Weekly compensation entitlements

• Return to work obligations, and how to facilitate early return to work outcomes

• The legal side of workers' compensation

• Dealing with challenging conversations

Further training throughout your first 12 months' will be provided to expand your knowledge of workplace injury management, return to work planning, dispute resolution and workers' compensation law.

Applicants must have:

• Strong analytical and reasoning skills

• The ability to plan and organise work in a manner that ensures timeframes are managed

• The ability to work concurrently across multiple Technology Platforms

• A high level of organisational skills and high attention to detail

• Excellent written and interpersonal skills, including the ability to liaise effectively with workers, employers, medical, paramedical and legal practitioners

• Ability to work within a team – in an office-based environment

• Exceptional communication and customer service skills

• Sensitivity to issues related to people with medical, cultural and social needs

• Be an Australian Citizen or Permanent Resident

You will provide needs-based services to people with work related injuries as well as be responsible for:

• Active management of claims for compensation to deliver appropriate and timely treatment and promote return to work,

• Ensuring injured workers receive entitlements in accordance with the Workplace Injury Rehabilitation and Compensation Act 2013,

• Liaising with injured workers, and their employers and treating practitioners to facilitate and support medical management and return to work activities.

About DXC

DXC Claims Management has been specialising in workers' compensation claims management for over 16 years, and we have an impressive track record of excellence in service delivery and innovation. We aim to return people to work and health as quickly and effectively as possible.

By providing the right services at the right time, DXC gives employers the confidence they comply with legal and regulatory requirements and injured workers the confidence they are being well cared for.

DXC Claims Management is part of the DXC Technology group of companies, the world's leading independent, end-to-end, next-generation IT services company. DXC employs 155,000 staff globally, of which over 5,000 are insurance practitioners. We work with our customers to build a culture of performance and integrity to facilitate and support medical management and return to work activities.

Our culture and benefits

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

As an employer of choice, our "people first" philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.