Return to Work Case Manager

3 weeks ago

Melbourne, Victoria, Australia DXC Technology Full time

Job Description:

About the Role

As a Case Manager, you will provide needs-based services to people with work-related injuries and be responsible for:

  • Active management of claims for compensation to deliver appropriate and timely treatment and promote return to work,
  • Ensuring injured workers receive entitlements in accordance with the Workplace Injury Rehabilitation and Compensation Act 2013,
  • Liaising with injured workers, their employers, and treating practitioners to facilitate and support medical management and return to work activities.

You will assist injured workers' return to work through person-centred case management to ensure entitlements are made appropriately. Dealing with internal and external stakeholders is essential for strong, sustainable outcomes.

You will undergo 4 weeks of theoretical and practical training in workers' compensation case management, covering:

  • The life cycle of a claim
  • Medical treatment types and management
  • Payment of medical expenses
  • Weekly compensation entitlements
  • Return to work obligations and facilitating early return to work outcomes
  • The legal aspects of workers' compensation
  • Handling challenging conversations

Further training over the first 12 months will expand your knowledge of workplace injury management, return to work planning, dispute resolution, and workers' compensation law.

Applicants must have:

  • Strong analytical and reasoning skills
  • Ability to plan and organize work to meet timeframes
  • Ability to work across multiple technology platforms
  • High organizational skills and attention to detail
  • Excellent written and interpersonal skills for effective liaising with workers, employers, and medical/legal practitioners
  • Ability to work within a team in an office environment
  • Exceptional communication and customer service skills
  • Sensitivity to issues related to diverse medical, cultural, and social needs
  • Australian Citizenship or Permanent Residency

About DXC

DXC provides policy and claims management services to government and organizations across Australia, supporting injured workers throughout the entire claims process. Our experienced teams have a proven track record of reliable service.

DXC is committed to building better futures for our customers, colleagues, and communities, fostering a culture of inclusion, belonging, and corporate citizenship.

With over 130,000 employees in 70+ countries, we deliver what matters most.

Employee Benefits

We offer competitive remuneration, benefits, training, and career opportunities, including:

  • Resources for onboarding and development via DXC University
  • DXC Recognition platform for real-time rewards and appreciation
  • Referral rewards for bringing in new talent
  • Flexible leave options, including purchased leave
  • Charitable and volunteer days
  • Well-being support through our Employee Assistance Program
  • Additional benefits like novated leasing, discounted health insurance, paid parental leave, and more

DXC Claims Management Services is dedicated to building better futures and fostering an inclusive culture. We develop societal initiatives within our Social Impact Practice.

If you're interested in a culture that drives innovation, rewards performance, and values ideas, please click the "Apply Now" button to submit your resume.

Beware of recruitment fraud: DXC does not make employment offers via social media or ask for money or equipment purchases during recruitment. For more information, see here.

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