Senior Service Delivery Specialist

• Continuing | Full-Time

• Higher Education Officer Level 7| $100,233 - $110,954 p.a. 

• Location: Flinders City Campus / Kaurna Country

• View Position Description

About the Role 

The Senior Service Delivery Specialist leads the coordination and management of resources to ensure consistent and effective IDS service delivery across Flinders City Campus throughout the year, collaborating closely with City Campus Services and IDS leadership to proactively adapt services in response to evolving needs, emerging trends, and usage patterns. 

This is a hands-on role, and a genuine opportunity to take a leap into a leadership position.  While there are no direct reports, you will be required to coordinate with multiple members to ensure delivery of integrated and responsive solutions to students and staff members alike.

The key responsibilities of this role are:

• Technical Management & Support – Leading the day-to-day operations of the IDS City Campus service.

• Vision & Roadmap of IDS vision - Maintaining an awareness and understanding of IDS vision, strategies and policies.

• Knowledge & Excellence -Providing timely and effective advice and support to customers and stakeholders by identifying improvements to support services

• Risk, Governance & Ways of Working - Monitoring trends in incidents and problems against enterprise issues and risks and compliance.

For a more detailed list of responsibilities, please view the Position Description

About You 

With a tertiary qualification in Information Technology or relevant technical area, and / or equivalent relevant experience in an IT environment, you have a broad knowledge of ICT frameworks including change control, incident and problem management principles and an understanding of risk management and the interaction of technical systems. 

You are confident with technology, both general IT and AV, and possess exemplary communication and interpersonal skills.  Keys to success in this role include:

• Previous success co-ordinating teams within a service delivery context.

• Experience in dealing with stakeholder/customer relationships and expectations. 

• A broad knowledge of ICT technologies such as Windows and MAC endpoints, M365, Audio Visual systems and experience of this support in-line with change control, incident and problem management principles

About Information and Digital Services 

Information and Digital Services (IDS) are a pivotal resource of the University, providing information and digital technology services and support to the Flinders University staff and student community. The IDS team apply technical expertise to support university projects and provide core services such as the IDS Service Desk, Audio Visual, Simulation and Event Services, Information Security and Identity Access Management services, and more.    

Life at Flinders 

We're transforming and investing in people and facilities to create contemporary, stimulating, and satisfying learning and work environments that reflect our core values of excellence, innovation, courage, and integrity. Flinders is refocusing its strategic priorities with the aim of elevating its performance to be a top ten Australian university, and amongst the top 1% in the world. 

Reaching beyond the limits of buildings, borders, and backgrounds, ours is an inclusive culture that believes absolutely in equality and opportunity for all. We don't just accommodate differences; we embrace and celebrate them. So, why work at Flinders? 

• 17% Superannuation + salary packaging options 

• Flexible working arrangements 

• Wide range of professional development activities and services, including exclusive staff study offers  

• We embrace diversity and promote equity and inclusion for all students and staff 

• Vibrant campus life and amenities including on campus health care services, gym and childcare centre (Bedford Park, South Australia). 

Our Commitment to Reconciliation and Indigenous Employment 

Flinders University is proud to be an organisation that is committed to our Reconciliation Action Plan and Indigenous Workforce Strategy. Our vision is to be a preferred employer for Aboriginal and Torres Strait Islander peoples.  We are committed to progressing Indigenous advancement in education, research, employment, and wellbeing, and strongly encourage applications from Aboriginal and Torres Strait Islander peoples for all Flinders vacancies. 

• Please see here for our Reconciliation Action Plan  

• Please see here for our Indigenous Workforce Strategy  

Prescribed Conditions for Employment

• A valid Nationally Coordinated Criminal History Check which is satisfactory to the University will also be required before the successful applicant can commence in this position. 

How to Apply and Information 

You are required to submit your CV, along with a Cover Letter of no more than 2 pages as a separate document. Your Cover Letter should tell us why you are interested in this position, and address your experience in the below 3 Key Position Responsibilities of the position description.

• Co-ordinating teams within a service delivery context.

• High-level strategic thinking, planning, and analytical capabilities to drive outcomes aligned with the University's vision and strategic objectives.

• Well-developed interpersonal influence and demonstrated ability to negotiate and communicate effectively with staff and customers across a diverse organisation particularly during the design, management and implementation of customer solutions.

For more information regarding this position, we strongly encourage you to contact David Dickinson.

Certification

Applications to be submitted before 10.00pm:

At Flinders we embrace and celebrate diversity and encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, ethnicities, abilities, sexual orientations, and gender identities.

Flinders. Fearless.