City Campus Services Coordinator

Position Details 

• Continuing | Full-Time 

• Higher Education Officer 7 | $100,233 - $110,954 p.a. 

• Location: Flinders City Campus / Kaurna Country

• View Position Description

About the Role
Flinders University City Campus has an exciting opportunity for a Coordinator, City Campus Services. The City Campus Services Coordinator will be a pivotal member of the leadership team, and will provide operational support to the Senior Manager, City Campus Services in the implementation and ongoing operations of core, integrated support services for students, staff and external stakeholders.

In this multi-faceted role, you will provide high level customer-focused support and be an escalation point for the front-line City Campus Services team. This will include triaging complex and high volumes of support services across a broad range of stakeholders and for ensuring an effective warm referral and integration process between front-line services and specialist support services.

As the City Campus Services Coordinator, you will also be accountable for:

• Supporting the effective operational management of the City Campus Services team operations, resourcing cycle, and service performance. This includes ensuring quality and consistency of service delivery, planning adequate resourcing to meet support demand, and delivering student and stakeholder services to agreed standards.

• Coordinating communication activities to ensure students and staff are kept informed of relevant information across the City Campus digital communications channels.

• Providing high quality enrolment and course advice, managing complex student enquiries to case resolution, and contributing to the development and delivery of enrolment information and documentation.

The incumbent will be required to work within the City Campus hours of operation, these being 8am to 8pm. Hours of work may be undertaken on a rostered arrangement.

About You 

As the City Campus Services Coordinator, you will be a motivated individual with sound knowledge and experience working in the Higher Education sector. You will be a proactive and innovative leader, with the ability to deliver excellent customer service, foster positive relationships and inspire a working culture of support, recognition, and ongoing development.

You will have strong interpersonal and communication skills to proactively engage with staff, students and stakeholders through constructive and collaborative interactions. Your organisational skills and high attention to detail will be the key to your success as you demonstrate your ability to exercise judgment and initiative in a fast-paced environment, whilst ensuring that you meet competing deadlines.

In addition to the above, you will also demonstrate:

• Effective customer service and interpersonal skills, with the ability to develop, maintain and enhance relationships with students, staff and other stakeholders through constructive and collaborative interactions.

• Experience providing operational leadership in customer service environment to deliver service excellence and inspiring a working culture of support, recognition and ongoing development.

• Demonstrated well-developed to high-level complex problem-solving, negotiation, and conflict resolution skills in sensitive customer service contexts

About Flinders City Campus

Located at the heart of Adelaide's most vibrant and connected cultural hub, Flinders City Campus at Festival Plaza is a collaborative, state-of-the-art campus delivering the optimal learning experience. Our campus provides greater connection for education and research partnerships and innovative curriculum opportunities that extend far beyond traditional study.

We are passionate about collaborating with staff and students across the University to develop, improve, and implement communication, orientation, engagement, and retention activities that help students achieve success at Flinders. Our mission is to help students feel welcomed, supported, and empowered with confidence to succeed at University. To learn more about why Flinders is a great place to work, please click here.

Our Commitment to Reconciliation and Indigenous Employment
Flinders University is proud to be an organisation that is committed to our Reconciliation Action Plan and Indigenous Workforce Strategy. Our vision is to be a preferred employer for Aboriginal and Torres Strait Islander peoples.  We are committed to progressing Indigenous advancement in education, research, employment, and wellbeing, and strongly encourage applications from Aboriginal and Torres Strait Islander peoples for all Flinders vacancies.

• Please see here for our Reconciliation Action Plan

• Please see here for our Indigenous Workforce Strategy

Prescribed Conditions for Employment

• A current Nationally Coordinated Criminal History Check which is satisfactory to the University will be required by Flinders University before the successful applicant can commence in this position. A criminal record will not automatically disqualify a candidate from consideration. Each case will be assessed on its individual merits and relevance to the inherent requirements of the role.

How to Apply and Information

• You are required to submit Suitability Statement of no more than 2 pages, addressing the below four Key Position Capabilities of the position description.

  • Demonstrated experience providing operational leadership in customer service environment to deliver service excellence and inspiring a working culture of support, recognition and ongoing development.

  • Highly effective customer service and interpersonal skills, with the ability to develop, maintain and enhance relationships with students, staff and other stakeholders through constructive and collaborative interactions.

  • Demonstrated well-developed to high-level complex problem-solving, negotiation, and conflict resolution skills in sensitive customer service contexts.

  • Demonstrated commitment and experience in leading customer-centric continuous improvement initiatives to enhance business systems, processes.

• For more information regarding this position, we strongly encourage you to contact Thu Trotter.

Certification

Applications to be submitted before 10.00pm:

At Flinders we embrace and celebrate diversity and encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, ethnicities, abilities, sexual orientations, and gender identities.

Flinders. Fearless.