Senior Service Delivery Coordinator

4 days ago

Adelaide, South Australia Just Living Pty Ltd Full time $104,000 - $130,878 per year

Just Living – Adelaide SA

Just Living is a proudly South Australian registered NDIS service provider offering personalised disability supports and specialist accommodation options, including Supported Independent Living (SIL), Short-Term Accommodation (STA), and Specialist Disability Accommodation (SDA). Our mission is to empower participants to maintain independence, dignity, and achieve their individual goals.

About the Role

As a Senior Service Delivery Coordinator (Disability), you will step into a key leadership role responsible for overseeing complex participant supports, mentoring a team of support workers, and ensuring service delivery aligns with NDIS Practice Standards. You will provide operational oversight while working closely with participants, families, external stakeholders, and allied health professionals.

This role includes responsibility for creating service agreements, and developing and implementing support plans and reviews to ensure responsive service delivery that reflects NDIS Practice Standards, contemporary service principles, and exceptional care.

You will manage a medium-sized caseload, working closely with participants, families, support coordinators, and multidisciplinary teams to deliver person-centred, high-quality oversight of supports.

Benefits
  • Balanced workload and a supportive workplace culture
  • Diverse exposure across a variety of participant needs (complex and everyday living supports)
  • If applicable, AHPRA registration and nursing liability renewals covered by Just Living
  • If applicable, AHPRA insurance covered by Just Living
  • Generous support to complete your annual Personal and Professional Development hours
  • Fuel card provided
  • Employee Assistance Program (EAP) access
Key Responsibilities
  • Initiate and maintain productive relationships and strong rapport with participants, representatives, stakeholders, and service providers with differing priorities
  • Develop, review, and update comprehensive case plans, risk assessments, and allied health reports
  • Conduct regular medication chart reviews, manage medication apps, and oversee participant medical appointments and reviews
  • Provide staff training, clinical competency assessments, and support worker supervision
  • Investigate incidents, conduct clinical reviews, and maintain compliant documentation in line with NDIS standards
  • Maintain and update internal records, care plans, and progress reports
  • Oversee the quality and consistency of Just Living's support services to participants
Your Experience and Qualifications
  • Demonstrated knowledge and understanding of NDIS compliance, practice standards, and industry processes
  • Sound understanding of NDIA Quality & Safeguarding Commission reportable incidents and reporting requirements
  • Experience in day-to-day management and oversight of quality service delivery in the disability/community services sector, including work with people with complex needs
  • Strong clinical judgement, independent work ethic, and ability to work effectively within multidisciplinary teams
  • Experience developing and overseeing care plans, participant support strategies, and providing training to support staff
  • Current SA driver's licence, First Aid certificate, and required clearances
Why Choose Just Living?

Join a dynamic, supportive team passionate about quality care and genuine outcomes. Make a meaningful impact every day in a role that values your skills, supports your growth, and respects your work-life balance.

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