Analyst (IT Support - Remote)

• Flexible working options considered.
• 26 weeks paid parental leave after one year and 36 weeks after five years continuous service, regardless of gender.
• 4 weeks annual leave with the option to purchase more.
• 13 weeks long service leave after seven/ten years.
• Salary packaging options.
• 17% superannuation, with the option to reduce to the minimum super guarantee.
• 25% off UWA full fee courses, discounted health insurance, and convenient on-campus childcare options.
• Incremental progression based on 12 months continuous service.

Job no: 521317

Work type: Full Time

Location: Albany

Categories: Information Technology

• Flexible working options considered closely accessible to the Albany area.
• Full-time (1.0 FTE) appointment on an ongoing basis.
• Base salary range: $104,243 – $115,661 p.a. +17% superannuation.

About the area

UWA is making significant investments in the Information and Technology Services to enable its strategic direction and goals. UWA is also looking to utilise technology advancements to expand its services and create new and innovative teaching and research models.

About the opportunity

• Deliver IT Support to regional end-users in line with IT Service Level Agreements and ensure customer satisfaction.
• Provide IT support for commonly used computing platforms.
• Provide support for specialised teaching and research solutions and design and implement new systems in accordance with appropriate build guidelines and processes.

About you

• Someone local to Albany to easily service our customers in the area.
• Relevant tertiary qualification or demonstrated equivalent competency.
• Experience in a customer service role with a mature approach to work.
• Experience with field/on-site support of IT systems and services.
• Experience in providing support and troubleshooting for teaching and/or research solutions and applications.
• Experience in ITIL request fulfilment, incident and problem resolution and management.

Special Requirements

A current National Police Clearance Certificate and "C" class driver's licence will be required by the successful applicant.

To learn more about this opportunity, please contact Alan Crofts at

How to apply

The content of your Resume and Cover Letter should demonstrate how you meet the selection criteria.

Please note: Unsolicited applications from recruitment agencies will not be accepted outside of formal channels.

Closing date: 11:55 PM AWST on 3rd October 2025.

This position is only open to applicants with relevant rights to work in Australia.

About the University

The University of Western Australia (UWA) is ranked among the top 100 universities in the world and a member of the prestigious Australian Group of Eight research intensive universities. With a strong research track record, vibrant campus and working environments, there is no better time to join Western Australia's top university.

Our commitment to inclusion and diversity

UWA is committed to a diverse workforce and an equitable and inclusive workplace. We are committed to fostering a safe environment for all, including Aboriginal and Torres Strait Islander people, women, those from culturally and linguistically diverse backgrounds, the LGBTIQA+ community, and people living with disability.

If you require any reasonable adjustments, we encourage you to advise us at the time of application. Alternatively, you can contact us for assistance during the recruitment process.

If you have queries relating to your application, please contact the individual named in the advertisement. Alternatively, please contact the Talent team at with details of your query. To enable a quick response, please include the 6-digit job reference number.

Advertised: 18 Sep 2025 W. Australia Standard Time

Applications close: 03 Oct 2025 W. Australia Standard Time