Governance Analyst

Governance Analyst (M365)

Clerk Grade:  7/8
Salary Range: $113,574 - $125,720 plus
superannuation and leave loading
Employment Type: Full-Time, Ongoing
Location: Sydney, Parramatta - Hybrid opportunity.
In-office requirement 2-3 days a week as a minimum, which could be subject to
change based on applicable DCS workplace policies.
Application Closing: Monday, 17th Nov 2025
[9:59am]

About Us

Department of Customer Service (DCS) transforms the way NSW
Government agencies interact with customers. We are passionate about putting
the customer at the centre of everything we do and adopting new technologies to
make Government work better. DCS is a service provider and regulator, focusing
on delivering first-class customer service, digital transformation, and
regulatory reform to create better outcomes for the people of NSW.

About the team

Government Shared Services (GSS) is a new division in DCS that is leading
the way in streamlining processes and transactional shared services to allow
our people to better focus on their customers and delivering their services.
We are developing and delivering a roadmap to leverage
technology, streamline processes, replace legacy systems and deliver a
consistent experience to more than 100+ agencies across 8 NSW Government
Departments.

Primary
purpose of the role

 This role
provides support for the implementation and continuous improvements of
technology governance controls, policies and training, ensuring platforms and
applications are used responsibly, securely, and in line with the Governance
Frameworks. The role also promotes the responsible use and reporting of
Collaboration tools, acting as a bridge between policy and operations by
translating governance frameworks into practical processes and user support.

Key accountabilities

• Monitor and track the technology governance policies, including naming conventions, site provisioning, permissions, data classification, and records management to ensure compliance and promote consistent application across platforms.
• Assist in the management and operation of governance tools and frameworks to support effective implementation of technology governance controls.
• Support the implementation and monitoring of Data Loss Prevention policies and sensitivity labels to safeguard information and reduce data-related risks.
• Develop and maintain guidance materials, training documentation, and communication content to enhance user understanding and compliance with governance policies.
• Contribute to creation of governance reporting, dashboards, and compliance metrics to inform performance monitoring and decision-making.
• Liaise with business users, internal team, records officers, and security teams to resolve governance issues and respond to queries effectively.
• Maintain and review governance policies and support the Community of Practice to refine and align the governance practices with evolving organisational needs.
• Build and maintain collaborative relationships across the organisation and stay abreast of digital trends

What we need from you

An up-to-date CV (max 5 pages) and a cover letter (max 2
pages) outlining how your knowledge, skills and experience are aligned to the
role. In your cover letter please share your motivation for applying for this
position and your relevant skills.

Please note that assessments will be conducted for this
role. This involves submitting your application for review, an interview,
workplace assessments and reference checks.

A talent pool may be created from this recruitment action
for future temporary or ongoing vacancies in roles with similar capability requirements
and is valid for a period of up to 18 months.

Salary Grade 7/8, with the base salary for this role starting
at $113,574 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please
contact Jyothsna Jain via

Visit the
Capability Application Tool to prepare for the recruitment process by accessing
practice application and interview questions based on the focus capabilities
listed in the role description.

Closing Date: Monday, 17th November 2025, 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives
you the opportunity to help improve government services and be part of reform that
benefits people across NSW.  We are
focused on delivering excellent customer service, digital transformation, and
regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive
workplace   

The
strength of our workforce lies in its diversity and embracing difference, while
the key to our success is leveraging the contributions of employees with
different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may
require adjustments to allow you to fully participate in this selection process
(including an alternate format of the application form) please contact or

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process